Lead Store Advisor, Miami Design District Miami, FL, US Flexible Location Posted 25 mins ago

ON; Miami (FL); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Employee discount

Paid time off

Holiday closures

Job summary

On is seeking a Lead Store Advisor for the Miami Design District store to elevate team performance and floor execution. You will model premium standards, coach peers, and ensure a high-energy, customer-first environment that reflects our global position.

You will drive reliability in store operations, own a pillar of expertise, and guide the team through balanced feedback to sustain exceptional service and fan relationships in a high-volume setting.

Qualifications

• Over 3 years of premium retail operations or high-volume, customer-focused experience.
• Proven ability to lead projects, manage floor priorities, or mentor peers.
• Strong service excellence, ability to analyze information and drive improvements.
• Emotional intelligence with openness to new topics and curiosity.
• Attention to detail and passion for product storytelling in sports/fitness/fashion.

Responsibilities

• Orchestrate floor flow and model 5 Steps of Service to deliver premium experiences.
• Own a pillar of expertise (Customer, Experience, Store Operations, or People) and uphold high standards.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Coach and motivate the team, promoting accountability and premium brand execution.

Job description

## Lead Store Advisor, Miami Design DistrictMiami, FL, USAApply NowUse AI to find out how well you match with this jobJob ID: 0056Date posted: 10/19/2026Function: Retail## In ShortAs the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction.Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.## Your Mission* ## Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyalty* Drive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store* Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationships* Guide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning## Your Story* ## You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment* You have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals* You possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectively* You demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity* You have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industries## Your TeamOur Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.Total RewardsTypical cash compensation range for this position is $25.96/hr - $28.85hr plus a quarterly bonus based on store performance.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!