Lead SRE: Observability, Dynatrace & ServiceNow

Devopsroles; Charlotte (NC); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

CRC Group seeks a Lead Site Reliability & Environment Monitoring Engineer to shape enterprise observability across cloud and applications. You will own monitoring design, drive platform decisions, and guide teams toward modern SRE practices.

As technical authority, you’ll connect Dynatrace signals to ServiceNow and paging systems, enabling autonomous, self-healing operations in a hybrid Charlotte environment.

Qualifications

• 7+ years in Site Reliability Engineering, monitoring, or production engineering.
• Proven experience in a technical leadership or lead engineer role.
• Hands-on experience with Dynatrace, Microsoft Azure, and ServiceNow ITSM/ITOM.

Responsibilities

• Define and own the enterprise monitoring and SRE observability strategy.
• Serve as SME for Dynatrace, ServiceNow integration, and alerting architecture.
• Architect and standardize end-to-end monitoring and SRE pipelines.
• Establish best practices for event ingestion, incident routing, and CMDB integration.
• Lead adoption of SRE principles, including SLIs, SLOs, and error budgets.
• Drive automated remediation, self-healing capabilities, and reduced paging.

Skills

SRE leadership

Dynatrace

Azure

ServiceNow ITSM/ITOM

Tools

Dynatrace

Azure

ServiceNow ITSM/ITOM

Job description

CRC Group seeks a Lead Site Reliability & Environment Monitoring Engineer to shape enterprise observability across cloud and applications. You will own monitoring design, drive platform decisions, and guide teams toward modern SRE practices.

As technical authority, you’ll connect Dynatrace signals to ServiceNow and paging systems, enabling autonomous, self-healing operations in a hybrid Charlotte environment.