Lead SRE & Observability Engineer (Azure, Dynatrace)

100 CRC Insurance Group, LLC; Charlotte (NC); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Generous PTO

Restricted stock units potential

Job summary

CRC Group seeks a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our observability strategy across cloud and on‑prem systems. This full‑time leadership role owns monitoring design, drives platform decisions, and guides engineering teams toward modern SRE practices.

You will define end‑to‑end monitoring pipelines, own Dynatrace and ServiceNow integration, and champion proactive reliability with SLIs/SLOs, alerting standards, and automated remediation.

Qualifications

• 7+ years in Site Reliability Engineering, monitoring, or production engineering.
• Proven experience in a technical leadership role.
• Deep hands-on experience with Dynatrace, Azure, and ServiceNow ITSM/ITOM.
• Ability to design and lead enterprise monitoring/SRE architectures and drive platform decisions.

Responsibilities

• Define and own the enterprise monitoring and SRE observability strategy.
• Serve as SME for Dynatrace, ServiceNow integration, and alerting architecture.
• Architect end-to-end monitoring and SRE pipelines (Dynatrace → ServiceNow).
• Lead adoption of SRE principles: SLIs, SLOs, and error budgets.
• Drive automation of remediation and self-healing workflows.
• Coordinate across engineering, cloud, and ITSM teams to standardize monitoring.

Skills

Dynatrace expertise

Azure IaaS/PaaS

ServiceNow ITSM/ITOM

SRE architecture design

Leadership

Automation frameworks

CI/CD tooling

Tools

Terraform

GitHub Actions

Runbooks

ARM/Bicep

Job description

CRC Group seeks a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our observability strategy across cloud and on‑prem systems. This full‑time leadership role owns monitoring design, drives platform decisions, and guides engineering teams toward modern SRE practices.

You will define end‑to‑end monitoring pipelines, own Dynatrace and ServiceNow integration, and champion proactive reliability with SLIs/SLOs, alerting standards, and automated remediation.