Lead SRE: Observability, Dynatrace & Automation

CRC Group; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Paid time off

Disability and life insurance

Job summary

CRC Group is seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our observability strategy across cloud and application platforms. This full-time leadership role owns monitoring design, drives platform decisions, and guides engineering teams toward modern SRE practices.

The role requires deep Dynatrace, Azure, and ServiceNow expertise, and a track record of implementing automated, self-healing operations while reducing alert noise and improving incident

Qualifications

• 7+ years in Site Reliability Engineering or similar.
• Experience in technical leadership or lead engineer role.
• Deep hands-on experience with Dynatrace, Azure, ServiceNow ITSM/ITOM.
• Design and lead enterprise monitoring/SRE architectures.
• Integrate observability, ITSM, and paging solutions.

Responsibilities

• Define and own the enterprise monitoring and SRE observability strategy.
• Architect end-to-end monitoring pipelines: Dynatrace → ServiceNow incident lifecycle.
• Lead adoption of SRE principles and reliability practices across services.
• Drive automated remediation and self-healing capabilities.
• Collaborate with engineering, cloud, and ITSM teams to align on reliability.

Skills

Dynatrace

Azure

ServiceNow ITSM/ITOM

Observability design

Incident management

Tools

Terraform

ARM

Bicep

GitHub Actions

Runbooks

PagerDuty

Job description

CRC Group is seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our observability strategy across cloud and application platforms. This full-time leadership role owns monitoring design, drives platform decisions, and guides engineering teams toward modern SRE practices.

The role requires deep Dynatrace, Azure, and ServiceNow expertise, and a track record of implementing automated, self-healing operations while reducing alert noise and improving incident