Lead SRE: Incident Management & Dynatrace Expert

Synergy Technologies, LLC; Atlanta (GA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Synergy Technologies, LLC in Atlanta, GA seeks a Lead Site Reliability Engineer (SRE) to own production reliability, incident response, and observability using Dynatrace. Hybrid model with 3–4 days onsite.

You will lead SRE activities for production environments, manage critical incidents, perform root cause analysis, and collaborate with application, infra, and ops teams to improve system health and resilience.

Qualifications

• SRE experience in production environments.
• Incident management experience (MUST HAVE).
• Dynatrace experience (MUST HAVE).

Responsibilities

• Lead and support Site Reliability Engineering (SRE) activities for production environments.
• Manage and coordinate critical incidents, including troubleshooting, escalation, service restoration, and resolution.
• Perform Root Cause Analysis (RCA) for production incidents and implement corrective actions.
• Utilize Dynatrace for application and infrastructure monitoring, performance analysis, alerting, and troubleshooting.
• Monitor system health, availability, performance, and reliability.
• Identify recurring issues and drive proactive improvements to improve system reliability.
• Collaborate with application, infrastructure, and operations teams during production incidents.
• Support incident response and ensure timely communication and resolution of critical issues.
• Implement and maintain observability and monitoring practices.
• Participate in continuous improvement initiatives around reliability, incident response, and operational processes.

Skills

SRE

Incident Management

Dynatrace

Production Support

Monitoring & Observability

Troubleshooting

RCA

Communication

Job description

Synergy Technologies, LLC in Atlanta, GA seeks a Lead Site Reliability Engineer (SRE) to own production reliability, incident response, and observability using Dynatrace. Hybrid model with 3–4 days onsite.

You will lead SRE activities for production environments, manage critical incidents, perform root cause analysis, and collaborate with application, infra, and ops teams to improve system health and resilience.