Lead Spa Sales Associate

Hand & Stone Massage and Facial Spa; Cedar Hill (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Hand and Stone Massage and Facial Spa in the United States is seeking a Lead Spa Sales Associate to guide front desk operations, train staff, and support spa management with daily tasks, ensuring a consistently exceptional guest experience.

The role blends guest service, sales, leadership, and administrative responsibilities within a wellness environment, while fostering a positive team culture and reliable, proactive performance.

Qualifications

• Previous spa, med spa, salon, wellness, hospitality, or membership-based experience preferred.
• Experience in leadership, supervisory, or team lead roles is preferred.
• Strong administrative and organizational skills with attention to detail.
• Comfortable working with reports, spreadsheets, CRM platforms, and business software.
• Excellent customer service and interpersonal skills.
• Proficient in guiding guests about memberships, services, and retail products.

Responsibilities

• Support day-to-day spa operations and ensure a seamless guest experience.
• Lead Spa Associates during shifts and act as a resource for the team.
• Train, coach, and support front desk procedures, guest service expectations, and membership sales.
• Assist management with administrative tasks, reporting, data entry, and projects.
• Coordinate scheduling, appointment management, and front desk coverage.
• Handle lead follow-up, guest outreach, and CRM-related tasks.
• Support inventory, supplies, and organizational needs.
• Educate guests on services, membership benefits, and promotions.
• Contribute to achieving spa sales goals with membership and retail efforts.
• Address guest concerns professionally and escalate when needed.
• Maintain open communication between team members and management.

Skills

Leadership

Customer service

Sales

Interpersonal skills

Communication

Team motivation

Problem solving

Education

Spa/wellness industry experience (preferred)

Tools

CRM platforms

Scheduling systems

MS Excel / spreadsheets

Job description

Lead Spa Sales Associate Job Overview

We are seeking a warm, organized, and motivated

Lead Spa Sales Associate Job Overview

We are seeking a warm, organized, and motivated Spa Associate Lead to support the daily operations of our spa, provide leadership to our front desk team, and assist spa management with administrative and operational responsibilities.

This role is ideal for someone who enjoys working with people, creating an exceptional guest experience, supporting and motivating a team, and taking ownership of both front desk and behind-the-scenes responsibilities.

The Spa Associate Lead will work closely with spa management to help ensure daily operations run smoothly, administrative tasks are completed accurately and on time, team expectations are maintained, and guests receive a consistent, welcoming experience.

The ideal candidate has previous experience in a spa, med spa, salon, wellness, fitness, hospitality, or membership-based environment and is comfortable balancing guest service, sales, leadership, and administrative responsibilities. We are looking for someone who is dependable, proactive, organized, solutions-focused, and interested in growing into additional leadership opportunities within the wellness industry.

Lead Spa Sales Associate Responsibilities

• Support the day-to-day operations of the spa and help ensure a seamless guest experience.
• Serve as a leader and resource for Spa Associates during assigned shifts.
• Help train, coach, and support Spa Associates on front desk procedures, guest service expectations, membership sales, and spa policies.
• Assist spa management with administrative responsibilities, reporting, data entry, documentation, and ongoing operational projects.
• Assist with scheduling updates, appointment management, provider availability, and front desk coverage needs.
• Assist with lead follow-up, guest outreach, confirmation calls, membership outreach, and other CRM-related tasks.
• Support inventory counts, supply tracking, and organization as needed.
• Educate guests on spa services, enhancements, membership benefits, retail products, and current promotions.
• Support membership conversion, booking, pre-booking, retail, and other spa sales goals.
• Help identify and resolve guest concerns professionally, escalating issues to spa management when appropriate.
• Support communication between Spa Associates, service providers, and management to help ensure smooth daily operations.
• Reinforce spa policies, procedures, and service standards while helping maintain a positive, accountable, and professional team environment.
• Assist management with special projects, local outreach, team initiatives, and additional administrative or operational needs as assigned.

Lead Spa Sales Associate Qualifications

• Previous experience in a spa, med spa, wellness, salon, fitness, hospitality, retail, or membership-based environment preferred.
• Previous leadership, supervisory, key-holder, or team lead experience preferred.
• Strong administrative and organizational skills with excellent attention to detail.
• Comfortable working with reports, spreadsheets, scheduling systems, CRM platforms, and other business software.
• Strong customer service and interpersonal skills.
• Comfortable with sales and educating guests about memberships, services, enhancements, and retail products.
• Strong communication skills with the ability to provide direction and feedback professionally.
• Dependable and able to independently manage assigned responsibilities and follow through on deadlines.
• Positive, team-oriented attitude with the ability to motivate and support others.
• Comfortable handling guest concerns and finding solutions.
• Ability to demonstrate professionalism, accountability, initiative, and leadership by example.

This is an excellent opportunity for someone who is ready to take the next step in their spa or wellness career, develop their leadership and administrative skills, and take on greater responsibility within a growing team.

Job Type:

Full-time

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.