Lead Spa Concierge

Woodhouse Spa - Cedar Park; Miami (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

Discounts on services and products

Staff lounge facility

Garage parking

401(k)

Free uniforms

Paid time off

Training & development

Company parties

Job summary

Woodhouse Highland Park is seeking a founding Lead Spa Concierge to establish the front desk from day one. You will shape guest greetings, care, and daily operations alongside the Spa Director, and help lead a premium guest experience at a luxury spa brand.

You will align with Woodhouse standards, participate in training, and contribute to a high-performance, guest-centric team in a fast-paced environment. This role offers growth opportunities within a national spa network.

Qualifications

• High school diploma or equivalent required.
• Leadership or front-office operations experience preferred.
• Customer service and telephone reservations experience a must.

Responsibilities

• Run front desk operations including guest check-in/check-out and communications.
• Lead the team by example; greet guests and coordinate VIP events.
• Handle calls, messages, and distribute information to staff.
• Escort guests between check-in, lounges, and treatment rooms.
• Provide spa tours and refreshments to guests during visits.
• Maintain VIP and quiet room cleanliness and readiness.
• Manage mail, packages, and gift card sales.
• Support Spa Director with daily administrative tasks and closing procedures.
• Ensure policies are communicated to the team and followed.

Skills

Leadership

Customer service

Verbal communication

Time management

Organizational skills

Computer skills

Sales goals

Professionalism

Education

High school diploma or equivalent

Tools

POS platforms

Excel

Word

Outlook

PowerPoint

Job description

• Paid training and development — Woodhouse protocols, systems training, and a real path into spa leadership
• Generous discounts on spa services and products
• A back-of-house built for the team — large, beautifully designed staff lounge with a full kitchen and a private room to reset on your break
• Garage parking

Benefits

• 401(k)
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

What’s In It For You

• Competitive hourly pay
• 401(k) retirement plan
• Paid time off
• Paid training and development — Woodhouse protocols, systems training, and a real path into spa leadership
• Generous discounts on spa services and products
• A back-of-house built for the team — large, beautifully designed staff lounge with a full kitchen and a private room to reset on your break
• Garage parking

Be Part of Something New on Chicago’s North Shore

Woodhouse Spa is a luxury day spa brand with more than 100 locations nationwide — and we’re bringing it to the North Shore for the first time. As our founding Lead Spa Concierge, you own the first and last impression every guest has of us. You’ll set up the front desk from scratch, shape how our team greets and cares for guests, and work alongside the Spa Director every day. The owners work in the spa day to day as true partners, not a distant corporate office.

What You’ll Do

• Run front desk operations and staff and Retail: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Lead the team by example - Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, coordinate VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Communicate policies and procedures to the team, delegate tasks, and follow up so nothing slips
• Keep guest and staff contact information and appointments accurate
• Support the Spa Director with administrative tasks and daily closing procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

What We’re Looking For

• High school diploma or equivalent
• Leadership experience in a similar role or in front-office operations
• Previous customer service and telephone reservations experience
• Excellent verbal communication and interpersonal skills
• Strong time management and organizational skills
• Excellent computer skills — Word, Excel, Outlook, PowerPoint, and point-of-sale platforms
• Basic accounting skills for daily closing procedures
• Comfortable driving sales goals and initiatives
• Able to pivot and stay professional in a fast-paced environment
• Regular, consistent attendance and flexibility to work holidays and weekends.

Physical Requirements

• Able to stand and bend over for extended periods
• Able to lift up to 45 lbs.

Why Woodhouse Highland Park

National brand, local ownership — the systems and reputation of an established franchise, with owners invested in this location’s success.

First-mover opportunity — be the founding Lead Concierge at the first Woodhouse on the North Shore and build the front-of-house from day one.

Room to grow — as the flagship location, this role sits closest to leadership; as you excel, opportunity follows.

Must comply with all company policies and procedures. Other duties may be assigned.

Woodhouse Spa – Highland Park is an Equal Opportunity Employer.

Compensation: $25.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

About Us

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location