Lead - Solution Engineer

Freshworks; Denver (CO); On-site; USD 136,085 - 168,105; Full time

Benefits offered by this job

Dental, medical, vision, disability and life insurances

Equity and ESPP

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave benefits

Job summary

A leading software company is seeking a Lead Solution Engineer to join their growing GTM team in Denver, Colorado. This role involves collaborating with Enterprise customers, supporting sales through product demonstrations, and gathering requirements to understand customer needs. Candidates should have 6-8 years of Solution Engineering experience, excellent presentation skills, and be highly driven individuals. The position offers a competitive salary range of $136,085 – $168,105 USD as well as comprehensive benefits including medical, dental, and flexible PTO.

Qualifications

• 6-8 years of Solution Engineering experience.
• Proven capability to work on cross-functional teams.
• Experience selling SaaS products or ITSM platforms preferred.

Responsibilities

• Collaborate with Enterprise customers to address business challenges.
• Support sales by conducting discovery calls and product demonstrations.
• Gather and define customer requirements clearly.

Skills

Solution Engineering experience

Analytical skills

Soft skills and presentation abilities

Cross-functional teamwork

Communication skills

Time management

Focus on execution

Education

Bachelor's degree

Job description

Job Description

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you’re looking to move fast and make a significant impact in an exciting space, you’re in the right place!

We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in North America, focusing on our Enterprise business. If you have strong analytical skills and a methodical approach to problem‑solving, we want to hear from you. If you’re a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you thrive in a fast‑paced, high‑growth work environment, then we definitely want to hear from you. Reach out to us, and let’s chat!

Responsibilities

• Collaborating with our Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

Qualifications

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities; you will rely on these daily!
• Proven capability to work on cross‑functional teams to address business and technical challenges.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly.
• Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
• A Bachelor’s degree is preferred but not required.
• Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred.

Compensation

The annual base salary range for this position is $136,085 – $168,105 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job‑related skills, and level.

Benefits

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

EEO Statement

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.