Lead Software Support Engineer

ASM; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

ASM in Phoenix, Arizona is seeking a Supervisor Engineer, Software Support to lead and oversee the support team. You will handle escalated issues and ensure customer satisfaction through effective problem-solving.

The ideal candidate has a background in Computer Science with substantial experience in troubleshooting software and hardware issues. A collaborative spirit and the ability to motivate a team are vital. The role requires travel up to 25% for installations and trainings.

Qualifications

• BS with 8+ years experience, or MS with 4+ years, in Computer Science or Computer Engineering.
• Proven ability to motivate and foster a collaborative team culture.
• Strong troubleshooting skills in hardware and software.

Responsibilities

• Oversee day‑to‑day operations of the support team.
• Act as the final contact for complex customer escalations.
• Provide coaching and professional development for staff.

Skills

Troubleshooting skills

Collaborative team culture

C++

C#

Python

Data structures knowledge

Networking

Algorithms

Windows operating systems

Education

BS in Computer Science or related field with 8+ years experience

MS in Computer Science or related field with 4+ years experience

Tools

GitLab

GitHub

Job description

ASM in Phoenix, Arizona is seeking a Supervisor Engineer, Software Support to lead and oversee the support team. You will handle escalated issues and ensure customer satisfaction through effective problem-solving.

The ideal candidate has a background in Computer Science with substantial experience in troubleshooting software and hardware issues. A collaborative spirit and the ability to motivate a team are vital. The role requires travel up to 25% for installations and trainings.