Senior Engineer, Software Support

ASM; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Senior Engineer, Software Support to join its team in Phoenix, Arizona. In this role, you will be integral in investigating and troubleshooting software issues in semiconductor processing equipment, delivering crisp, actionable support that meets customer needs.

Successful candidates will possess a BS in Computer Science along with 8+ years of relevant experience, as well as strong skills in software development. The position requires some travel, up to 25% for installation support and training.

Qualifications

• Ability to read code and diagnose issues.
• Software development or test experience.
• Ability to travel 10-25% domestic and international.

Responsibilities

• Investigate and troubleshoot software issues to resolution.
• Create bug reports for developers.
• Manage escalation calls with field support engineers.
• Travel to customer sites for support and troubleshooting.

Skills

C/C++

C#

Python

GitLab/GitHub

Education

BS in Computer Science or related field + 8 years

MS in Computer Science or related field + 4 years

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

Senior Engineer, Software Support

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.

As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers.

Responsibilities

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers.
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talk to the account team and GPS group (not directly with the customer) when investigating reported issues.
• The team will handle all issues until they are ready to send to the developer.

Minimum Qualifications

• BS + 8 years or MS + 4 years in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.
• Ability to travel 10-25% domestic and international.

Preferred Qualifications

• Preferred expertise in C/C++, C#, Python, GitLab/GitHub.
• Experience with semiconductor equipment preferred.
• Experience working with two or more of the following is preferred: software for machine control, semiconductor factory automation, multithreaded applications, real‑time software, device drivers, or other interrupt-driven software.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.