Lead Software Engineer: ServiceNow & GenAI–Now Assist (HYBRID)

State Farm

Tempe (AZ)

Hybrid

USD 107,000 - 160,000

Full time

3 days ago

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Benefits offered by this job

Annual raise and bonus

Health and wellbeing programs

Tuition assistance

401(k) with company contributions

Job summary

State Farm is seeking a Lead Software Engineer in Enterprise Technology Claims to design and implement solutions that enhance the end-user experience and operational efficiency. You will work across ServiceNow, AI, automation, observability, and other enterprise technologies.

The role involves taking threads from analysis and design through development, implementation, and support, with a focus on ServiceNow reporting and AI capabilities, and collaboration across teams.

Qualifications

Hands-on ServiceNow reporting/analytics, automation, workflows, integrations and related platform capabilities.
Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations and automation.
Ability to apply Now Assist, AI Agents, MCP, workflow automation to improve support and operations.
Strong problem solving across multiple technology layers to deliver production-ready solutions.
Experience with observability, monitoring, telemetry to improve end-user experience and diagnostics.

Responsibilities

Develop solutions that improve end-to-end user experience from workstation to applications.
Build reusable capabilities to improve Run efficiency and automate support activities.
Design and develop ServiceNow solutions including reporting, analytics and dashboards.
Develop and enhance Now Assist, Virtual Agent, and ServiceNow AI Agents capabilities.
Integrate ServiceNow with Salesforce and cloud/on-premise systems.
Develop APIs, scripts, and components for enterprise-scale solutions.
Troubleshoot complex issues across applications, integrations, and infrastructure.
Deliver engineering work from design to production support.
Apply DevOps, reliability, and software engineering best practices.
Collaborate with product, platform, and business teams.

Skills

ServiceNow engineering

Java

Python/JavaScript

AI & automation

Observability

Problem solving

Cross-platform

Communication

Tools

Git

CI/CD

Infrastructure as Code

Salesforce

Cloud platforms

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

HYBRID

Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS

Bloomington, IL; Richardson, TX; Tempe, AZ; or Dunwoody, GA

SPONSORSHIP

Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

Grow Your Skills, Grow Your Potential

Enterprise Technology (ET) Claims is seeking a Lead Software Engineer to design and implement solutions that improve the end-user experience, increase operational efficiency, reduce manual effort, and help Claims software product teams operate more effectively.

This is an exciting opportunity to work across ServiceNow, AI, automation, observability, and other enterprise technologies. The engineer will receive prioritized threads of work and be responsible for taking them from technical analysis and design through development, implementation, and support.

A significant focus will include ServiceNow Reporting and Analytics, Now Assist, Virtual Agent, ServiceNow AI Agents, automation, and emerging Model Context Protocol (MCP) capabilities. While ServiceNow will be a major part of the role, this position requires broad software engineering skills and the ability to work across multiple platforms and technologies, including Salesforce and cloud-based environments.

Some Responsibilities May Include

Develop solutions that improve the end-to-end user experience, from the workstation and connectivity through the applications and services users rely on.

Build reusable capabilities that improve product-team Run efficiency, reduce operational toil, strengthen diagnostics, and automate repeatable support activities.

Design and develop ServiceNow solutions including reporting, analytics, workflows, integrations, automation, and operational dashboards.

Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other emerging AI capabilities.

Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies.

Develop APIs, scripts, automation, and software components that support enterprise-scale solutions.

Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments.

Take assigned engineering work from design through implementation, documentation, and production support.

Apply DevOps, observability, reliability, and software engineering best practices.

Collaborate with product teams, platform teams, infrastructure teams, support organizations, and business partners.

Qualifications

ServiceNow Engineering Expertise – Strong hands-on experience with ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.

Software Engineering & Integration – Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design.

AI & Automation Engineering – Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to improve support and operational processes.

Technical Problem Solving – Ability to take an assigned problem, analyze it across multiple technology layers, determine the best technical approach, and deliver a production-ready solution.

Observability & Operational Engineering – Experience using monitoring, telemetry, and operational data to improve the end-user experience, strengthen diagnostics, reduce operational toil, and make software product teams more effective.

Strong analytical and technical problem-solving skills.

Ability to work across multiple technology platforms and independently determine technical approaches for assigned work.

Strong written and verbal communication skills.

Primary engineering focus will include ServiceNow, Client, On-Premises, Salesforce, and Cloud platforms.

Additional Skills

Experience with Agile development, DevOps, CI/CD, Git-based development, and Infrastructure as Code.

Understanding of software architecture, design patterns, observability, performance engineering, SRE principles, and ITIL practices.

Strong technical documentation skills including runbooks, troubleshooting guides, architecture diagrams, technical designs, and knowledge articles.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

Potential starting salary range: $107,000 - $160,000
- Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience

Potential yearly incentive pay up to 14% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.

Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!

Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.

Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!

Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!