Lead SOC Analyst — Campus Security & Incident Response

University of Michigan; Ann Arbor (MI); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Retirement plan with matching

Dental & Vision insurance

Long-term disability coverage

Tuition Support Program

Flexible spending accounts

Job summary

The University of Michigan Division of Public Safety and Security (DPSS) is seeking a Lead Security Operations Center (SOC) Analyst to support campus safety through advanced operations, training, and intelligence support.

The University of Michigan Division of Public Safety and Security (DPSS) provides integrated public safety services through law enforcement, security, emergency management, dispatch, intelligence, and enterprise physical security.

Qualifications

• Three (3) years progressively responsible experience in a Security Operations Center (SOC), public safety, intelligence, emergency management, fusion center, military operations center, or similar critical operations environment.
• Demonstrated experience utilizing video management systems, access control platforms, alarm monitoring technologies, and other enterprise security systems.
• Experience training, mentoring, coaching, or developing personnel in an operational environment.
• Strong troubleshooting and problem-solving abilities related to security technologies and operational systems.
• Experience supporting intelligence gathering, information analysis, threat monitoring, or operational situational awareness.
• Working knowledge of public safety dispatch operations, emergency communications, and mass notification systems.
• Experience working in higher education, critical infrastructure, or another complex enterprise environment.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and the capacity to perform effectively under stress.
• Ability to work rotating shift work and unscheduled overtime, when necessary.
• Successfully pass an in-depth background investigation, drug screening, and motor vehicle driving record check.

Responsibilities

• Training & Personnel Development: Assist with onboarding, training, and mentoring SOC Operations and Intelligence Associates while serving as a resource for procedures, systems, and best practices, and supporting ongoing development and knowledge sharing.
• Security Operations & Monitoring: Serve as a senior operator monitoring campus security systems, verifying incidents, and supporting real-time response by communicating critical information to appropriate personnel.
• Systems Expertise & Troubleshooting: Maintain advanced working knowledge of all SOC technologies, systems, and operational platforms while troubleshooting operational issues, coordinating with technology partners and vendors to resolve system problems, and assisting with system testing, implementation efforts, and operational readiness activities.
• Intelligence & Information Gathering: Monitor digital tip platforms, open-source sources, and internal reporting channels to collect and document information on suspicious activity and emerging threats, supporting analysts through trend identification and report preparation.
• Stakeholder Collaboration: Build and maintain effective relationships with DPSS Dispatch Services, Physical Security, ITS, Emergency Management, and other partners to support coordination, system integration, and communication on workflows and improvements.
• Quality Assurance & Operational Support: Review operational documentation for accuracy and compliance, identify improvements, support personnel during complex incidents, and ensure continuity during emergencies.
• Dispatch Collaboration and Emergency Communications: Coordinate with DPSS Dispatch Services on response efforts, support situational awareness, monitor radio traffic, and assist with emergency communication systems during urgent incidents.
• Other duties as assigned.

Skills

SOC operations

Video management

Access control

Alarm monitoring

Mentoring

Troubleshooting

Intelligence gathering

Public safety dispatch

Higher education

Communication skills

Shift work

Background check

Job description

The University of Michigan Division of Public Safety and Security (DPSS) is seeking a Lead Security Operations Center (SOC) Analyst to support campus safety through advanced operations, training, and intelligence support.

The University of Michigan Division of Public Safety and Security (DPSS) provides integrated public safety services through law enforcement, security, emergency management, dispatch, intelligence, and enterprise physical security.