Lead Slot Technician & Operations Supervisor

Socket.dev; Bossier City (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Socket.dev seeks a Slot Technician Manager to oversee daily operations of slot machines and related equipment at Louisiana Downs Casino & Racetrack. You will lead Slot Technicians, coordinate schedules, and ensure regulatory compliance to keep devices available and secure for guests.

You will work with multiple departments, vendors, and internal controls to maintain safety, accuracy, and high performance in a fast-paced casino environment.

Qualifications

• High school diploma or GED required.
• Previous casino Slot Technician supervisory or management experience.
• Demonstrated leadership or supervisory experience.
• Strong troubleshooting and problem-solving skills.
• Ability to read and understand technical documentation and equipment manuals.
• Working knowledge of electronic, electrical, mechanical, and computer-based gaming systems.
• Ability to work independently and make sound decisions in a fast-paced casino environment.
• Ability to work nights, weekends, holidays, and varying schedules.
• Must be able to obtain and maintain all required Louisiana gaming licenses and credentials.

Responsibilities

• Supervise, train, coach, and evaluate Slot Technicians.
• Coordinate daily assignments, schedules, breaks, and workload to ensure adequate technical coverage.
• Oversee the installation, removal, relocation, conversion, and maintenance of slot machines and related gaming equipment.
• Ensure slot machines are properly functioning and returned to service in a timely manner.
• Troubleshoot and diagnose mechanical, electrical, electronic, software, and communication issues with gaming equipment.
• Monitor slot machine performance and identify recurring equipment problems or maintenance trends.
• Ensure all repairs and service calls are properly documented.
• Maintain accurate records of machine maintenance, parts, repairs, conversions, and equipment movement.
• Ensure all slot equipment is handled in accordance with Louisiana gaming regulations, company policies, Internal Controls, and established procedures.
• Maintain strict adherence to access-control and dual-control requirements.
• Ensure only properly licensed and authorized personnel access gaming devices and restricted areas.
• Coordinate with Slot Operations and other departments regarding machine moves, game changes, outages, and floor configurations.
• Work with manufacturers and outside vendors on equipment repairs, upgrades, software updates, and technical issues.
• Monitor inventory of parts, tools, supplies, and technical equipment.
• Assist with budgeting, purchasing, and cost control for the Slot Technical Department.
• Review invoices, service documentation, and vendor work for accuracy.
• Maintain a clean, organized, and safe technical work area.
• Ensure technicians follow all applicable safety procedures when working with electrical and electronic equipment.
• Respond to significant equipment failures and technical emergencies.
• Assist with investigations involving malfunctioning equipment, jackpots, disputed transactions, or other technical concerns when requested.
• Communicate effectively with management regarding equipment issues that may affect guest service, revenue, security, or compliance.
• Maintain confidentiality regarding gaming equipment, security procedures, system information, and company operations.
• Ensure department employees understand and follow Louisiana Downs policies, procedures, and the Winning Way standards.
• Participate in audits, inspections, compliance reviews, and regulatory inquiries as needed.
• Perform other duties and responsibilities as assigned by management.
• Leadership Responsibilities

Skills

Leadership

Troubleshooting

Communication

Documentation

Organizational skills

Security and internal controls

Computer literacy

Team collaboration

Problem solving

Education

High school diploma or GED

Associate degree or technical certification

Tools

Slot management systems

Casino gaming technology

Job description

Socket.dev seeks a Slot Technician Manager to oversee daily operations of slot machines and related equipment at Louisiana Downs Casino & Racetrack. You will lead Slot Technicians, coordinate schedules, and ensure regulatory compliance to keep devices available and secure for guests.

You will work with multiple departments, vendors, and internal controls to maintain safety, accuracy, and high performance in a fast-paced casino environment.