Lead Slot Technician Manager

Ladowns; Bossier City (LA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Louisiana Downs Casino & Racetrack is seeking a Slot Technician Manager to oversee the daily operations, maintenance, and regulatory compliance of our slot machines and gaming equipment. You will provide leadership to Slot Technicians and ensure devices remain operational and secure for guests.

You will collaborate with Slot Operations, Casino Operations, Surveillance, Security, Internal Controls, Compliance, and outside vendors to maintain a safe, compliant gaming environment.

Qualifications

• High school diploma or GED.
• Previous casino Slot Technician supervisory or management experience.
• Demonstrated leadership or supervisory experience.
• Strong troubleshooting and problem-solving skills.
• Ability to read and understand technical documentation and equipment manuals.
• Working knowledge of electronic, electrical, mechanical, and computer-based gaming systems.
• Ability to obtain and maintain all required Louisiana gaming licenses and credentials.

Responsibilities

• Supervise, train, coach, and evaluate Slot Technicians.
• Coordinate daily assignments and workload to ensure adequate technical coverage.
• Oversee installation, removal, relocation, conversion, and maintenance of slot machines and related gaming equipment.
• Ensure slot machines are properly functioning and returned to service in a timely manner.
• Troubleshoot and diagnose mechanical, electrical, electronic, software, and communication issues with gaming equipment.
• Monitor machine performance and identify recurring equipment problems or maintenance trends.
• Maintain accurate records of machine maintenance, parts, repairs, conversions, and equipment movement.
• Ensure all slot equipment is handled in accordance with Louisiana gaming regulations and Internal Controls.
• Maintain confidentiality regarding gaming equipment, security procedures, system information, and company operations.
• Assist with budgeting, purchasing, and cost control for the Slot Technical Department.
• Coordinate with Slot Operations and other departments regarding machine moves, game changes, outages, and floor configurations.
• Work with manufacturers and outside vendors on equipment repairs, upgrades, software updates, and technical issues.

Skills

Leadership

Troubleshooting

Documentation

Communication

Organization

Time management

Education

High school diploma or GED

Associate degree or technical certification (preferred)

Tools

Slot management systems

Job description

Louisiana Downs Casino & Racetrack is seeking a Slot Technician Manager to oversee the daily operations, maintenance, and regulatory compliance of our slot machines and gaming equipment. You will provide leadership to Slot Technicians and ensure devices remain operational and secure for guests.

You will collaborate with Slot Operations, Casino Operations, Surveillance, Security, Internal Controls, Compliance, and outside vendors to maintain a safe, compliant gaming environment.