Lead Shelter Monitor (9510)

The Salvation Army; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Affordable Health Insurance

Retirement Plan with Employer Match

29 days Paid Time Off

12 Paid Holidays

Job summary

The Salvation Army's Womens & Childrens Shelter in Austin, TX is looking for a dedicated Shelter Monitor to support residents overnight. You will conduct client intake, log records, monitor safety, and help maintain a clean, secure facility according to house rules.

This role requires attention to detail, ability to work with diverse residents, and capacity to respond calmly in emergencies. Training on HMIS and shift leadership will be provided.

Qualifications

• High School diploma or GED required.
• Two years progressively responsible experience in social services preferred.
• Ability to read, write, and communicate in English; basic data entry.
• Ability to supervise volunteers and work with diverse residents.

Responsibilities

• Assist residents overnight; perform intake procedures and prepare intake records.
• Monitor activity and safety on shift; ensure compliance with house rules; maintain logs.
• Lead shelter monitors; train and instruct staff/volunteers; assist with scheduling.

Skills

Client intake procedures

Record keeping

Safety compliance

Data entry

Communication with residents

Education

High School diploma or GED

Valid State Driver's License

Tools

HMIS

Job description

Job Details: Job Location: TX-Austin Womens & Childrens Shelter - Austin, TX 78721, Education Level: High School Diploma/GED, Job Category: Housing, Employee Benefits:

• Affordable Health Insurance
• Retirement Plan with Employer Match
• 29 days Paid Time Off
• 12 Paid Holidays

Job Summary:

Assists residents staying in the shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.

Schedule/Hours:

Overnight, 11pm-7am, Sunday through Thursday

This Position is Responsible For:

Supervisory Responsibilities (10%)

• Acts as the lead worker to the Shelter Monitor position; trains and instructs employees and volunteers in the proper methods and procedures; assists with scheduling; informs Manager of any staff issues requiring attention.

Intake and Discharge Responsibilities (25%)

• Answers telephone and responds to questions regarding the shelter operations.
• Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster.
• Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.
• Inputs client information to HMIS accurately and in accordance with established timelines and procedures; updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.

Housekeeping and Chore Distribution Responsibilities (25%)

• Distributes towels, linens, and personal hygiene items to clients.
• Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Building Security Responsibilities (20%)

• Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.
• Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.
• Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.

Cooking and Food Inventory Responsibilities (20%)

• Participates in the selection and preparation of food; monitors expenditures ensuring compliance with budget constraints; purchases needed food items from the store; serves food and snacks to clients; assists clients in the cleaning of the kitchen after meals.
• Maintains an adequate level of food and supplies inventory; prepares inventory records and ensure the accountability and security of inventory items.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to perform data entry into a computer.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs.) frequently.
• Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

What We Are Looking For In You: Knowledge, Skills And Abilities:

• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
• Knowledge of general office procedures and practices.
• Knowledge of basic record keeping practices and procedures.
• Knowledge of proper cooking methods and procedures.
• Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
• Ability to work independently and with limited supervision while enforcing established policies and procedures.
• Ability to present a positive and professional image of The Salvation Army.

Education and Experience:

High School diploma or G.E.D.

AND

Two years progressively responsible experience working within a social services program,

OR

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Valid State Driver's License

Equal Opportunity Employer: Veterans | Disabled