Lead, Shared Services

Austin Community College District; United States; On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans (TRS/ORP)

Disability benefits

Paid time off

Job summary

Austin Community College is seeking a Lead, HR Shared Services to act as a subject matter expert for recruitment and placement. You will mentor staff, optimize recruitment workflows, and collaborate with hiring managers to ensure compliant, timely processes.

The role requires strong knowledge of ATS/Workday, and experience across HR operations in higher education or public sector environments. ACC emphasizes service excellence and collaboration.

Qualifications

• Three years of experience in recruitment, HR operations, or related field.
• Experience with recruitment workflows and placement processes.
• Knowledge of federal, state, and local employment laws in higher education or public sector is preferred.

Responsibilities

• Act as SME for staff or faculty recruitment and placement, guiding HR team members.
• Mentor and coach team on recruitment systems, processes, and best practices.
• Advise hiring managers on recruitment strategies, classifications, and placement policies.

Skills

Recruitment SME

Mentorship

Process improvement

Stakeholder management

Education

Associate’s degree

Bachelor’s degree preferred

HR certification preferred

Tools

Workday

ATS

Ticketing system

Job description

Lead, Shared Services

Job Description Summary: The Lead, HR Shared Services, serves as a subject matter expert (SME) for specialized HR operations, focusing on staff or faculty recruitment and placement. This role provides guidance, mentorship, and operational expertise to team members while ensuring efficient, compliant, and high-quality service delivery. Reporting to the HR Shared Services Supervisor, the Lead plays a critical role in advising on recruitment best practices, facilitating process improvements, and ensuring accurate execution of HR operations aligned with the College’s goals.

Key Responsibilities

Subject Matter Expertise (SME) and Mentorship

• Act as a subject matter expert in staff or faculty recruitment and placement, providing technical guidance and support to HR team members.
• Mentor and coach team members on best practices, systems, and processes related to recruitment and placement.
• Serve as an advisor to hiring managers, providing expertise on recruitment strategies, position classifications, and placement policies.

Operational Excellence

• Oversee the end-to-end recruitment and placement process for staff or faculty, ensuring accurate and timely execution of job postings, candidate communication, and placement activities.
• Collaborate with the HR Shared Services Supervisor to ensure team members understand and adhere to policies, procedures, and service standards.
• Assist in resolving operational challenges and elevate complex issues to the HR Shared Services Supervisor as needed.
• Assist in the review of second-level placements for offers and other operational duties as assigned.

Process Improvement and Collaboration

• Identify opportunities for streamlining recruitment workflows and enhancing the candidate and manager experience.
• Collaborate with team members and the Shared Services Supervisor to implement process improvements and new technologies.
• Actively participate in cross-functional projects aimed at improving recruitment and placement operations collegewide.

Metrics and Reporting

• Monitor key recruitment metrics, such as time-to-fill, applicant pool, and placement accuracy.
• Provide data and insights to the HR Shared Services Supervisor to support operational decision-making and highlight trends.
• Assist with generating reports for leadership or other stakeholders to showcase recruitment performance and outcomes.

Service Delivery and Stakeholder Engagement

• Use the customer service ticketing system to manage and prioritize recruitment-related requests, ensuring timely responses.
• Act as a liaison between HR Shared Services, hiring departments, and other stakeholders to deliver consistent and effective support.
• Communicate recruitment updates, changes, and timelines to hiring managers and other key stakeholders.

Knowledge

• Comprehensive understanding of recruitment and placement processes, including job postings, candidate evaluations, and onboarding.
• Familiarity with federal, state, and local employment laws and regulations, particularly in higher education or public sector environments.
• Knowledge of HR systems, including ATS (Applicant Tracking Systems) and Workday.

Skills

• Strong organizational and time-management skills for managing multiple recruitment workflows simultaneously.
• Advanced problem-solving and analytical skills to identify inefficiencies and recommend improvements.
• Excellent communication and interpersonal skills for mentoring team members and collaborating with stakeholders.
• Attention to detail to ensure accuracy in recruitment operations and reporting.

Technology Skills

• Proficiency in ATS and HRIS systems, such as Workday, for managing recruitment activities.
• Experience with customer service ticketing systems to track and manage recruitment-related requests.
• Familiarity with data analytics tools to generate insights and reports on recruitment performance.
• Intermediate or higher level use of Excel to include the ability to manipulate formulas and worksheets.

Abilities

• Provide guidance and mentorship to team members without direct supervisory responsibilities.
• Adapt to changing priorities, technology, and organizational needs.
• Use data to identify trends, advise stakeholders, and inform operational adjustments.
• Maintain professionalism and confidentiality when handling sensitive information.

Required Work Experience

• Three years of experience in recruitment, HR operations, or a related field, with demonstrated expertise in recruitment (or other operational process) workflows.

Preferred Work Experience

• Experience in higher education HR or public sector HR operations.
• Familiarity with staff or faculty recruitment processes and associated challenges.
• Familiarity with customer service centers and ticketing systems.

Required Education

• Associate’s degree in Human Resources, Business Administration, or a related field.
• Equivalent work experience may substitute for education on a year-for-year basis.

Preferred Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Professional certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).

Physical Requirements

• Work is performed in a standard office environment.
• Ability to travel and lift objects weighing up to 10 pounds.

Safety

• Promote a safe workplace culture and ensure recruitment practices align with safety standards.

Salary Range

(PG 8) $69,939 - $87,424

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment.
• Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

EEO Statement

Austin Community College ("ACC" or "College") is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.

Company Culture

Come and Make a Difference with Us. Working at ACC offers you an opportunity to be a part of an organization that truly believes in its mission of promoting student success and improving communities. We invite you to learn, explore and experience the many ways ACC promotes individual development and improves the overall quality of life in a vibrant, multicultural community. ACC is looking for people who value open, responsible exchange of ideas, individuals committed to integrity and exemplary standards, and candidates that value personal and professional ownership that generates accountability. ACC offers career employment opportunities as staff, administrators, full-time faculty, and adjunct faculty.

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. The report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC.