Lead-Setting Electrical Technician

salt-home-services; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

Retirement savings options

Paid holidays and vacation time

Family discount

Gift card giveaways

Career advancement

Job summary

SALT Service Co. in Austin, TX is seeking a Lead-Setting Electrical Technician to perform residential electrical maintenance while identifying opportunities to generate qualified leads for larger electrical projects.

The role emphasizes educating homeowners, delivering exceptional service, and completing ServiceTitan documentation. Strong communication and safety practices are essential for success in this position.

Qualifications

• Residential electrical experience is preferred.
• Active Texas electrical license (Apprentice, Residential Wireman, or Journeyman) is required by company policy.
• Strong customer service and communication skills are essential.
• Ability to identify customer needs and generate qualified replacement opportunities.
• Experience using tablets and field service software is preferred.
• Valid driver's license with acceptable driving record.
• Ability to lift up to 50 pounds and work in attics/crawl spaces.

Responsibilities

• Perform residential electrical maintenance and safety inspections.
• Diagnose minor electrical issues and educate homeowners on recommended solutions.
• Generate qualified leads for electrical replacements, rewires, panel upgrades, lighting projects, and other home service departments.
• Maintain exceptional customer service and professionalism on every appointment.
• Complete all required ServiceTitan documentation, inspection reports, invoices, and customer notes accurately and promptly.
• Capture required photos and videos during appointments.
• Follow all company safety standards and operating procedures.
• Assist with company projects when service calls are unavailable, including supporting installation teams and community outreach events.

Skills

Residential electrical experience

Texas electrical license

Customer service

Communication skills

Lead generation

Driver's license

Physical ability to lift 50 pounds

Education

Texas electrical license (Apprentice/Residential Wireman/Journeyman)

Tools

Tablets

Field service software

Job description

SALT Service Co. is seeking a customer-focused Lead-Setting Electrical Technician to perform residential electrical maintenance services while identifying opportunities to improve our customers' homes. This role is ideal for a technician who enjoys educating homeowners, providing exceptional service, and generating qualified leads for larger electrical projects.

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

ABOUT THE POSITION:

The primary objective of this position is to deliver outstanding maintenance services while creating opportunities for our electrical sales and installation teams through qualified lead generation.

Responsibilities

• Perform residential electrical maintenance and safety inspections.
• Diagnose minor electrical issues and educate homeowners on recommended solutions.
• Generate qualified leads for electrical replacements, rewires, panel upgrades, lighting projects, and other home service departments.
• Maintain exceptional customer service and professionalism on every appointment.
• Complete all required ServiceTitan documentation, inspection reports, invoices, and customer notes accurately and promptly.
• Capture required photos and videos during appointments.
• Follow all company safety standards and operating procedures.
• Assist with company projects when service calls are unavailable, including:
  • Supporting installation teams
  • Assisting with company facilities or properties
  • Community outreach events
  • Other duties assigned by management
• Maintain a clean, organized, and fully stocked company vehicle.

Compensation

• Hourly Rate: $25.00 per hour
• Eligible for overtime pay on all approved hours worked over 40 hours in a workweek.

Lead Generation Incentives

• $100 spiff for every qualified lead to Plumbing/HVAC and only a $25 Lead for Electrical (with 2% possible earnings of Full-service replacement, Rewires, & Lighting Projects).

Performance Expectations

Success in this role is measured by:

• Consistent lead generation
• Customer satisfaction
• Professional communication
• Accurate documentation
• Quality workmanship
• Reliability and attendance
• Safety compliance

Work Schedule Expectations

Clock-In

• Attend required morning meetings and training as scheduled.
• If reporting to the office, work begins upon arrival (no earlier than 6:55 AM, unless directed otherwise).
• If reporting directly to the first service call, work begins upon arrival at the first appointment.

Meal Breaks

• Meal breaks are optional but must be clocked out if taken.

Clock-Out

• Work ends upon completion of the final service call.
• If returning to the office for company business (such as dropping off an apprentice), clock out upon arrival at the office.

Documentation Requirements

Technicians are expected to complete:

• ServiceTitan invoices
• Inspection reports
• Customer notes
• Photos and videos
• Required job documentation

Failure to complete required documentation may delay incentive or commission payments.

Additional Expectations

• Waiving after-hours service fees will result in forfeiture of any associated incentive payments.
• Warranty recall work resulting from the technician's workmanship may affect incentive eligibility.
• Technicians are expected to maintain a high standard of workmanship to minimize callbacks and warranty claims.
• Overtime must receive prior management approval.

Qualifications

• Residential electrical experience preferred.
• Active Texas electrical license (Apprentice, Residential Wireman, or Journeyman, depending on company requirements).
• Strong customer service and communication skills.
• Ability to identify customer needs and generate qualified replacement opportunities.
• Experience using tablets and field service software is preferred.
• Valid driver's license with an acceptable driving record.
• Ability to lift up to 50 pounds and work in residential environments, including attics and crawl spaces.

BENEFITS

• Competitive compensation and opportunities for performance-based incentives.
• Structured training programs and mentorship.
• Health insurance, dental coverage, life insurance, and retirement savings options.
• Paid holidays and vacation time.
• Family & friends discount.
• Gift card giveaways, company-sponsored trips (performance based).
• Opportunities for career advancement within the company.
• A positive and inclusive work culture that values your contribution.
• Open-door policy.
• Family owned & operated

We are enthusiastic about the prospect of having a skilled and dedicated Apprentice Electrician join our team, contributing to the ongoing success and growth of SALT.

The SALT Family!