Lead ServiceNow SPM Developer

Synechron, Inc._USA Company; Charlotte (NC); On-site; USD 130,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation

Global opportunities

Paid annual leave

Insurance plans

Education & training

Flexible work arrangements

Job summary

Synechron is seeking a highly experienced Lead ServiceNow SPM Developer to lead the implementation, customization, and enhancement of ServiceNow SPM solutions. You will drive design, development, and governance for portfolios and resources across multiple clients.

The role requires deep expertise in SPM modules, REST/SOAP integrations, and flow-driven automation, with a focus on delivering scalable, enterprise-grade solutions. Charlotte, NC-based role offers competitive compensation and benefits.

Qualifications

• 10+ years of IT experience.
• 7+ years of hands-on ServiceNow development experience.
• Strong experience implementing and supporting ServiceNow SPM.
• Expertise in: Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, Strategic Planning.
• Strong ServiceNow development with JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer.
• Experience integrating with Jira, Azure DevOps, SAP, Salesforce, Workday via REST/SOAP.
• Knowledge of CMDB, data modeling, ITSM and ITOM modules.
• Familiarity with Agile, Scrum, and SAFe methodologies.
• Excellent communication and stakeholder management.

Responsibilities

• Lead design, development, and implementation of ServiceNow SPM solutions.
• Configure and customize SPM modules including Demand Management, PPM, Resource Management, Agile Development and Strategic Planning.
• Gather business requirements and translate into scalable ServiceNow solutions.
• Develop and maintain business rules, client scripts, script includes, workflows, Flow Designer solutions, UI policies, and catalog items.
• Design and implement integrations with Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Build dashboards, reports, KPIs, and executive-level portfolio insights.
• Optimize project lifecycle governance, capacity planning, and resource allocation.
• Lead code reviews and technical design sessions.

Skills

ServiceNow SPM

JavaScript

REST & SOAP

Flow Designer

Jira integration

Azure DevOps integration

CMDB & data modeling

PPM & Demand Management

ITSM & ITOM

Stakeholder leadership

Tools

Jira

Azure DevOps

SAP

Salesforce

Workday

Job description

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

We are seeking a highly experienced Lead ServiceNow SPM Developer to lead the implementation, customization, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions. The ideal candidate will have deep expertise in ServiceNow SPM modules, platform development, integrations, workflow automation, and project portfolio governance.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $130k - $135k/year & benefits (see below).

The Role Responsibilities

• Lead the design, development, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and customize SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Strategic Planning.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain business rules, client scripts, script includes, workflows, Flow Designer solutions, UI policies, and catalog items.
• Design and implement integrations with enterprise applications such as Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Build dashboards, reports, KPIs, and executive‑level portfolio management insights.
• Optimize project lifecycle management, governance processes, capacity planning, and resource allocation.
• Lead code reviews, technical design sessions, and implementation best practices.

Requirements

• 10+ years of overall IT experience.
• 7+ years of hands‑on ServiceNow development experience.
• Strong experience implementing and supporting ServiceNow Strategic Portfolio Management (SPM).
• Expertise in: Demand Management Project Portfolio Management (PPM) Resource Management Agile Development Strategic Planning Innovation Management
• Strong ServiceNow development experience using: JavaScript Business Rules Client Scripts Script Includes UI Policies Flow Designer Integration Hub Experience developing REST and SOAP integrations.
• Strong understanding of ServiceNow platform architecture, CMDB, and data modeling.
• Experience with ServiceNow ITSM and ITOM modules.
• Knowledge of Agile, Scrum, and SAFe methodologies.
• Excellent communication, stakeholder management, and leadership skills.
• Preferred, but not required: Experience integrating ServiceNow with Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Experience with ServiceNow Performance Analytics and Reporting.
• Knowledge of App Engine Studio and Automation Engine.
• Experience with ServiceNow AI capabilities, Predictive Intelligence, and GenAI features.
• Exposure to cloud platforms such as Azure or AWS.
• Experience in Banking, Financial Services, Insurance, or Healthcare domains.

We offer

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.

Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.

We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply.

We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.