Lead ServiceNow AI Analyst — Remote

Sentara Health; Nevada; À distance; USD 99 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

401k/403B with employer match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Annual discretionary bonus

Résumé du poste

Sentara Health is hiring a Lead IT Analyst to support the ServiceNow AI initiative and advance knowledge management across enterprise IT. This remote role is open to multiple states, including Nevada, with a focus on content accuracy, AI-driven experiences, and cross-team collaboration.

The role requires ServiceNow certification and 3–5 years of related IT experience in a healthcare environment, or 5+ years of general IT experience with ServiceNow in a professional capacity.

Qualifications

• Experience with ServiceNow platform and ticket/workflow management.
• Strong knowledge management practices and content governance.
• Experience with AI-enabled service management and AI capabilities is a plus.

Responsabilités

• Support the implementation and adoption of ServiceNow AI solutions.
• Develop, organize, maintain, and validate knowledge content for ServiceNow AI tools.
• Ensure information is accurate, searchable, and optimized for AI-driven experiences.
• Partner with ServiceNow admins, developers, and stakeholders to improve knowledge processes.
• Analyze tickets and trends to identify content gaps and improvements.
• Assist with testing and validating AI-generated responses and recommendations.
• Recommend enhancements to improve UX, content quality, and efficiency.
• Mentor teammates and drive project deliverables to completion.
• Work independently and with IT teams on enterprise initiatives.

Connaissances

ServiceNow

Knowledge management

AI capabilities

Mentoring teammates

Communication skills

Formation

High School Diploma or GED

Associate's or Bachelor's degree in IT / Healthcare Informatics

Outils

ServiceNow

Description du poste

Sentara Health is hiring a Lead IT Analyst to support the ServiceNow AI initiative and advance knowledge management across enterprise IT. This remote role is open to multiple states, including Nevada, with a focus on content accuracy, AI-driven experiences, and cross-team collaboration.

The role requires ServiceNow certification and 3–5 years of related IT experience in a healthcare environment, or 5+ years of general IT experience with ServiceNow in a professional capacity.