Lead Service Technician - Technology

Citadel Access Solutions; Anaheim (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Supplemental Insurance Plans

401(k) Retirement Plan

Paid Holidays

Paid Vacation

Ongoing Technical Training

Job summary

Citadel Access Solutions is seeking a Lead Low Voltage & Security Systems Technician to oversee a two-person installation team in Southern California. You will install, configure, test, and commission access control, CCTV, gate operators, and intercoms.

Responsibilities include ensuring safety, quality, and code compliance while mentoring junior technicians and coordinating with project managers, customers, and vendors. A strong background in low-voltage systems and wiring is required.

Qualifications

• Minimum 2 years of experience leading installation crews within low-voltage, security, gate automation, access control, or technology integration industries.
• Proven experience installing and troubleshooting access control; telephone entry; audio/video; network equipment and structured cabling.

Responsibilities

• Lead and supervise a two-person installation team.
• Assign daily tasks and ensure work is completed safely and to standards.
• Train and mentor Installation Technicians on installation procedures and safety practices.
• Coordinate with project managers, service personnel, customers, contractors, and vendors to ensure project success.
• Maintain accurate project documentation and equipment records.

Skills

Leadership

Team Management

Troubleshooting

Blueprint Reading

Low-Voltage Wiring

Education

High School Diploma or GED

Tools

Digital Multimeters

Networking Equipment

Structured Cabling

Fiber Optic Cabling

Job description

Lead Low Voltage & Security Systems Technician

Position Summary

We are seeking an experienced Lead Low Voltage & Security Systems Technician to oversee and work alongside a two-person installation team consisting of a Lead Technician and an Installation Technician.

This is a hands-on leadership role responsible for the installation, configuration, testing, troubleshooting, and commissioning of access control systems, CCTV systems, gate and barrier operators, telephone entry systems, networking equipment, structured cabling, and audio/video systems.

The Lead Technician will direct daily field operations, maintain installation quality standards, ensure code compliance, and mentor junior technicians while helping develop future leaders within the organization.

Key Responsibilities

Leadership & Team Development

Lead and supervise a two-person installation team.

Assign daily tasks and ensure work is completed safely, efficiently, and according to company standards.

Train and mentor Installation Technicians on installation procedures, troubleshooting techniques, safety practices, and industry best practices.

Support the professional development of team members and prepare junior technicians for advancement into Lead Technician roles.

Promote a positive, productive, and safety-focused work environment.

Installation & Technical Responsibilities

Install, configure, test, troubleshoot, and commission:

Access Control Systems

Telephone Entry and Intercom Systems

Audio/Video Systems

Network Infrastructure Equipment

Structured Cabling and Low-Voltage Systems

Perform system startup, testing, programming, and commissioning.

Troubleshoot system and network issues during installation and project closeout.

Perform light welding and fabrication for:

Magnetic lock installations

Strike boxes

Mounting pedestals

Custom brackets

Equipment supports

Related infrastructure components

Read and interpret blueprints, wiring diagrams, riser diagrams, shop drawings, and technical specifications.

Coordinate with project managers, service personnel, customers, contractors, and vendors to ensure successful project completion.

Documentation & Equipment Management

Maintain accurate project documentation, installation records, and as-built information.

Ensure company vehicles, tools, and equipment are properly maintained and secured.

Track materials, project progress, and field changes as required.

Required Qualifications

Minimum 2 years of experience leading installation crews within the low-voltage, security, gate automation, access control, or technology integration industries.

Proven experience installing and troubleshooting:

Access Control Systems

Telephone Entry Systems

Audio/Video Systems

Network Equipment and Structured Cabling

Strong understanding of low-voltage wiring practices and electrical fundamentals.

Working knowledge of:

AC/DC theory

Relays and control circuits

Power supplies

Electronic troubleshooting techniques

Networking knowledge including:

IP Addressing

Router Configuration

Managed Switches

LAN/WAN Connectivity

Ability to read and interpret blueprints, wiring diagrams, and technical documentation.

Experience using digital multimeters and electronic diagnostic equipment.

Strong leadership, communication, and organizational skills.

Ability to train, mentor, and develop less-experienced technicians.

High School Diploma or GED required.

Valid California Driver's License with a clean driving record.

Codes, Standards & Compliance

Candidates should possess a working knowledge of:

National Electrical Code (NEC)

California Electrical Code (CEC)

Local Municipal and County Requirements

Authority Having Jurisdiction (AHJ) Requirements

UL Standards related to access control and security systems

Fire and Life Safety Regulations

TIA/EIA Telecommunications and Structured Cabling Standards

Understanding of:

Wire sizing and cable support requirements

Conduit installation methods

Grounding and bonding practices

Permit and inspection procedures

Manufacturer installation standards

Industry best practices for low-voltage and security system installations

Preferred Qualifications

Technical trade school education or vocational training.

Industry certifications such as:

CompTIA A+

Network+

Security+

Equivalent certifications

MIG and/or Stick Welding experience.

Experience with:

License Plate Recognition (LPR) Systems

Visitor Management Systems

Parking Guidance Systems

Fiber Optic Cabling

Wireless Networking Systems

Physical Requirements

Ability to climb ladders up to 24 feet while carrying tools and equipment.

Ability to lift and carry up to 75 pounds.

Ability to work indoors and outdoors in varying weather and environmental conditions.

Ability to use hand tools, power tools, and electronic testing equipment.

Ability to distinguish wire colors and perform detailed wiring tasks.

Projects are located throughout Southern California and may include:

HOA Communities

Multifamily Residential Properties

Commercial Facilities

Active Construction Projects

Guard Houses

Telecommunications Rooms

Outdoor Gate and Access Control Installations

Work environments may involve exposure to electrical systems, mechanical equipment, construction activities, vehicles, and changing weather conditions.

Medical Insurance

Vision Insurance

Life Insurance

Supplemental Insurance Plans

401(k) Retirement Plan

Paid Holidays

Paid Vacation

Ongoing Technical and Manufacturer Training

Career Growth and Advancement Opportunities

Schedule

Full-Time

Monday through Friday

Typical Start Time: 6:30 AM

Overtime Available as Needed

Why Join Our Team?

This position offers the opportunity to lead challenging and rewarding technology integration projects while mentoring the next generation of technicians. If you enjoy hands-on technical work, leadership responsibilities, and working with advanced security, networking, and access control technologies, we encourage you to apply.