Lead Service Technician - Food & Beverage

ZipRecruiter; Bluff City (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician to join their expanding team. This role involves advanced troubleshooting, repair, and maintenance of food and beverage equipment, ensuring high-quality service and customer satisfaction. You will lead training workshops, promote safety and compliance, and work flexible hours. With a focus on technical support and mentoring, this position offers a unique opportunity to grow within a dynamic company. If you have a passion for service excellence and leadership, this is the perfect opportunity for you.

Benefits

401(k) Plan

Medical, Dental, Vision coverage

Company paid life insurance

Paid Vacation & Paid Holidays

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in refrigeration and field service work.
• Strong troubleshooting skills and ability to train technicians.

Responsibilities

• Diagnose and repair food and beverage equipment.
• Provide on-the-job training for new technicians.
• Maintain accurate service records and promote safety.

Skills

Troubleshooting Skills

Leadership Abilities

Customer Satisfaction

Technical Support

Education

EPA Certification

Valid Driver's License

Job description

Job DescriptionJob DescriptionDescription:

Job Overview:

We are excited to announce that United Fast Food & Beverage, a CES Nationwide company, has undergone significant expansion and has opened new opportunities for growth and advancement within the company. The Lead Service Technician is responsible for advanced troubleshooting, repair, and maintenance of various food and beverage equipment. This role ensures high-quality service, provides technical support, and trains new technicians while upholding safety and compliance standards.

Our Benefits Include:

• 401(k) Plan
• Medical, Dental, Vision coverage
• Company paid life insurance
• Paid Vacation & Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Responsibilities:

• Diagnose and repair a wide range of equipment, including ice makers, coffer brewers, ovens, and beverage dispensers
• Ensure timely service and maintain a high first-time fix rate
• Minimize repeat service calls and ensure customer satisfaction
• Provide on-the-job training for new technicians and lead two training workshops annually
• Maintain accurate service records and report equipment status to management
• Promote safety, compliance, and best practices in all service activities
• Stay updated on industry advancements and lead by example
• Work flexible hours, including weekends, holidays and on-call as

Requirements:

• Valid driver's license with a clean driving record
• EPA Certification, with ability to gain in-house refrigeration certification
• At least 3 years of experience in refrigeration and field service work
• Strong troubleshooting skills and leadership abilities
• Experience in training and mentoring technicians
• Ability to perform physically demanding tasks, including lifting, climbing ladders, and working in various conditions