Lead Service Technician

STYL Residential; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

STYL Residential is seeking a driven Lead Service Technician in Raleigh, NC. This role focuses on daily maintenance operations, ensuring high service standards, and enhancing community living experiences. Ideal candidates will have solid experience in HVAC, plumbing, and electrical systems along with relevant certifications. STYL values career advancement and offers robust benefits packages.

Benefits

401(k) matching

Health insurance

Paid time off

Flexible spending program

Qualifications

• 3+ years of experience in maintenance service required.
• EPA and CPO certifications mandatory.
• Excellent communication skills are essential.

Responsibilities

• Perform preventative maintenance and diagnose problems.
• Ensure customer service standards are met.
• Complete unit turns and manage work orders promptly.

Skills

HVAC

Electrical

Plumbing

Carpentry

Problem Solving

Education

EPA certification Type I and II

CPO certification

3+ years of experience in maintenance

Tools

Hand tools

Refrigerant recovery units

Landscaping equipment

Job description

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Job Description

STYL Residential is now hiring a Lead Service Technician to join our team in Raleigh, NC.

About Us

STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at STYL is about putting the customer first to create communities that deliver the best value, product, and experience.

STYL offers opportunities for career advancement and professional development within a fast-growing portfolio of properties that span across the country, from the East coast to the West. We set high standards and provide our team members with the tools to be successful and perform at their best. If you are a team player that is looking to learn and advance your career, come work with STYL!

Job Summary

We are looking for a hardworking individual who is looking to advance their career in maintenance services with a fast-growing company. The Lead Service Technician is responsible for the day-to-day maintenance operations at the property ranging from move-in, move-out apartment repairs, and the overall upkeep to enhance the value of the community and maximize the living experience of our residents. This position involves fixing and troubleshooting equipment, completing unit turns, and assisting the community and your team in maintaining the highest standard of customer service.

Essential Job Functions

• Schedule, monitor and perform preventative maintenance
• Ensure that work order requests are delegated and completed promptly and professionally
• Diagnose problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, drywall, and appliances
• Maintain the premises of the building, office, and grounds in clean and orderly condition
• Complete move-out inspections and add relevant damage charges to Final Account Statement
• Manage make-ready duties on vacant units
• Ensure residential units have been turned in a timely and efficient manner
• Provide excellent customer service to prospective and current residents
• Promptly communicate with maintenance leadership concerning all maintenance issues at the property
• Manage dumpster corrals, trash enclosures/compactors as needed or directed
• Provide on-call service when scheduled and perform emergency maintenance work when required
• Assist the Supervisor with monitoring inventory of parts and supplies, enter purchase orders as required
• Assist the Supervisor with scheduling and communicating with vendors and contractors
• Use mobile device to dispatch and complete service requests in a timely manner
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Inspect buildings and grounds to ensure safety and cleanliness and alert the Maintenance Supervisor to items that need to be repaired
• Participate in company-provided training such as fair housing, safety, non-discrimination, EPA, and harassment prevention
• Perform other tasks or duties as directed and assigned

Education and Experience

• 3+ years of experience in maintenance service for residential communities, other building maintenance, or related trade is required
• Renovation experience is preferred
• EPA certification Type I and II required
• CPO certification required
• Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates, or residents

Who We Are Looking For

• On-call, after-hour emergency service may be required with on-call staff required to live within a minimum distance to the community for efficient response time
• Reliable transportation and valid driver's license
• Excellent written and verbal communication skills
• Must be highly motivated and able to work independently
• Ability to use a smartphone to assign work orders and for on-call requests
• Ability to prioritize and multi-task

Physical Requirements

• Hands-on repair and maintenance work constitute the majority of time and duties
• Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit

What We Offer

We invest in our people because we believe in our people. We offer training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care, and parking. Maternity and paternity leave, PTO & holidays, and a clear path for career advancement with a growing nationwide portfolio.

Equal Employment Opportunity

Our company is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. Employment decisions are based on qualifications, merit, and business need.

Job Type: Full-time

Benefits include 401(k), 401(k) matching, dental, health, life insurance, paid time off, and vision insurance.

Schedule: Monday to Friday

Work Location: In person

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

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