Lead Service Technician

Automatic Data Processing, Inc.; Memphis (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

BFC Solutions is seeking a Lead Service Technician to combine hands-on field work with training, operational support, and team leadership. The right candidate will travel between Mobile, AL, Pensacola, FL and Memphis, TN to support routes and drive service attainment.

The role emphasizes safety, coaching, and the ability to cover routes during staffing shortages, with opportunities to mentor technicians and improve processes across the service area.

Qualifications

• At least 1 year of experience with BFC Solutions or relevant external experience.
• Proven track record in safety, service attainment, and leading a team.

Responsibilities

• Plan and implement field service improvements with a focus on profitability and safety.
• Provide operational support to technicians and lead morning huddles.
• Train and cross-train technicians, building strong team knowledge and culture.
• Serve as subject matter expert on products, safety requirements, scopes of work, and daily expectations.
• Travel as needed to cover routes, including overnight/weekend work.

Skills

Leadership

Field service expertise

Team coaching

Training delivery

Safety compliance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Memphis, TN, US

4 days ago Requisition ID: 2423

Are you looking for an opportunity to service your own territory, work independently, and spend much of your day outdoors? Join BFC Solutions, the nation’s largest HVAC preventive maintenance company, and enjoy competitive pay, a generous benefits package, and the opportunity to help lead and develop a team of technicians.

As a Lead Service Technician, you will combine hands-on field service with training, operational support, and team leadership. The right candidate should expect to travel between the areas of Mobile, AL, Pensacola, Florida and Memphis, Tennessee.

Responsibilities

Planning and Process Improvement

Use critical thinking and problem-solving skills to address daily operational challenges.

Partner with the Regional Service Manager (RSM) to develop plans that meet weekly, monthly, and quarterly service attainment, revenue, and safety goals.

Recommend and implement best practices that improve profitability and support compliance.

Identify opportunities to improve processes and procedures, and present recommendations to the RSM and Regional Operations Manager (ROM).

Operational Support

Support daily operations by responding to technician calls and providing guidance.

Lead morning huddles when the RSM is unavailable and at other designated times.

Monitor dashboards and queries to track daily team progress.

Coordinate communication across departments to address customer requests.

Provide coverage for the RSM as needed.

Travel as needed to help the team meet service goals during staffing shortages, employee injuries, business growth, weather disruptions, and other operational challenges.

Training and Team Development

Train and cross-train new and existing technicians.

Strengthen the team’s knowledge of systems, processes, and quality service standards.

Engage and motivate technicians to build teamwork and a positive team culture.

Reinforce a culture of safety by ensuring adherence to all safety policies.

Field Responsibilities

Serve as a subject matter expert on products, safety requirements, scopes of work, and daily technician expectations.

Cover routes as needed, including overnight and weekend routes.

Complete the required number of quality and live safety audits each week.

Support technician onboarding through in-person training and hands-on route instruction.

Travel as needed, including extended periods of route coverage while new technicians are recruited, onboarded, and trained.

Learn and train technicians on site-specific requirements and new scopes of work.

Qualifications and Characteristics

At least one year of experience with BFC Solutions or relevant external experience.

Demonstrated success in safety, service attainment, and positive team leadership.

Flexibility to travel and provide overnight and weekend route coverage as needed.

Openness to coaching, feedback, and professional growth.

Ability to support technicians by phone and video.

Strong teaching and coaching skills, with the patience to train and develop technicians.

Strong organizational skills and attention to detail.

Technical knowledge and the ability to serve as a subject matter expert.

Ability to interpret dashboards and queries to monitor performance and guide daily priorities.

BFC Solutions is an Equal Opportunity Employer.