Lead Service Technician

Automatic Data Processing, Inc.; Manchester (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

BFC Solutions is seeking a Lead Service Technician to guide field operations across multiple regions in the Northeast. The role combines hands-on technician work with training, operational support, and team leadership.

The ideal candidate will travel regularly (overnight stays), develop plans with the Regional Service Manager, and drive safety, service attainment, and profitability through hands-on coaching and process improvements.

Qualifications

• At least one year of experience with BFC Solutions or relevant external experience.
• Demonstrated success in safety, service attainment, and positive team leadership.
• Flexibility to travel and provide overnight and weekend route coverage as needed.
• Openness to coaching, feedback, and professional growth.
• Ability to support technicians by phone and video.
• Strong teaching and coaching skills, with the patience to train and develop technicians.
• Strong organizational skills and attention to detail.
• Technical knowledge and the ability to serve as a subject matter expert.
• Ability to interpret dashboards and queries to monitor performance and guide daily priorities.

Responsibilities

• Use critical thinking to address daily operational challenges.
• Develop plans with the Regional Service Manager to meet weekly, monthly, and quarterly service attainment, revenue, and safety goals.
• Identify opportunities to improve processes and procedures and present recommendations to leadership.
• Lead morning huddles and monitor daily team progress using dashboards.
• Coordinate communication across departments to address customer requests.
• Travel as needed to support the team during staffing shortages, injuries, growth, disruptions, and other challenges.
• Train and cross-train technicians; reinforce a culture of safety.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Are you looking for an opportunity to service your own territory, work independently, and spend much of your day outdoors? Join BFC Solutions, the nation's largest HVAC preventive maintenance company, and enjoy competitive pay, a generous benefits package, and the opportunity to help lead and develop a team of technicians.

As a Lead Service Technician, you will combine hands-on field service with training, operational support, and team leadership. The right candidate should expect to travel between the areas of Connecticut, Boston, Rhode Island, New York, New Hampshire and Portland- approximately 10 overnight stays per month should be expected.

Planning and Process Improvement

Use critical thinking and problem-solving skills to address daily operational challenges.

Partner with the Regional Service Manager (RSM) to develop plans that meet weekly, monthly, and quarterly service attainment, revenue, and safety goals.

Recommend and implement best practices that improve profitability and support compliance.

Identify opportunities to improve processes and procedures, and present recommendations to the RSM and Regional Operations Manager (ROM).

Operational Support

Support daily operations by responding to technician calls and providing guidance.

Lead morning huddles when the RSM is unavailable and at other designated times.

Monitor dashboards and queries to track daily team progress.

Coordinate communication across departments to address customer requests.

Provide coverage for the RSM as needed.

Travel as needed to help the team meet service goals during staffing shortages, employee injuries, business growth, weather disruptions, and other operational challenges.

Training and Team Development

Train and cross-train new and existing technicians.

Strengthen the team's knowledge of systems, processes, and quality service standards.

Engage and motivate technicians to build teamwork and a positive team culture.

Reinforce a culture of safety by ensuring adherence to all safety policies.

Field Responsibilities

Serve as a subject matter expert on products, safety requirements, scopes of work, and daily technician expectations.

Cover routes as needed, including overnight and weekend routes.

Complete the required number of quality and live safety audits each week.

Support technician onboarding through in-person training and hands-on route instruction.

Travel as needed, including extended periods of route coverage while new technicians are recruited, onboarded, and trained.

Learn and train technicians on site-specific requirements and new scopes of work.

Qualifications and Characteristics

At least one year of experience with BFC Solutions or relevant external experience.

Demonstrated success in safety, service attainment, and positive team leadership.

Flexibility to travel and provide overnight and weekend route coverage as needed.

Openness to coaching, feedback, and professional growth.

Ability to support technicians by phone and video.

Strong teaching and coaching skills, with the patience to train and develop technicians.

Strong organizational skills and attention to detail.

Technical knowledge and the ability to serve as a subject matter expert.

Ability to interpret dashboards and queries to monitor performance and guide daily priorities.

BFC Solutions is an Equal Opportunity Employer.