Lead Service Technician

Koch Enterprises; Kansas City (KS); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Lead Service Technician to join their team. In this role, you will be responsible for servicing a variety of commercial security systems, including access control, CCTV, and fire alarm systems. Your expertise will ensure exceptional customer service while working in a fast-paced environment. You will perform on-site repairs, provide training to clients, and maintain effective communication with the service manager. This position offers a full benefits package, including a 401k plan, and requires a commitment to excellence and continuous learning. If you are passionate about security technology and customer satisfaction, this opportunity is perfect for you.

Benefits

Company Provided Vehicle

401k Plan

Power Tools

Flexible Work Environment

Qualifications

• 5+ years of experience with access control, CCTV, and burglar alarms.
• Must have clear and effective oral and written communication skills.
• Extensive experience in installation, programming, and troubleshooting.

Responsibilities

• Servicing a wide variety of commercial systems including access control and CCTV.
• Provides on-site support and troubleshooting on various security systems.
• Maintains an accurate inventory of service parts on company vehicle.

Skills

Access Control Systems

CCTV (Analog and IP)

Burglar Panels

Fire Alarm Systems

Customer Service

Troubleshooting

General Networking

Electrical Codes

Communication Skills

Education

High School Diploma or Equivalent

Certifications from Electronic Security Association

NICET 1 Certification (preferable)

Tools

Power Tools

Hand Tools

Company Vehicle

Job description

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Lead Service Technician

Title: Service Technician – Access Control / Surveillance / Intrusion/Fire Alarm
Reports To: Electronic Security Service Manager
Position: Non-exempt, Hourly with Full Benefit Package including 401k

Position Summary: The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV (Analog and IP), burglar panels and fire panels. Provides excellent customer service to all clients, while working effectively in a high-paced environment.

Essential Duties and Responsibilities:

1. Performs all duties with honesty, integrity, and the pursuit of excellence.
2. Provides timely and efficient support to clients and their representatives.
3. Provides on-site support and troubleshooting on a variety of access control, CCTV, and burglar systems and Fire Alarm System.
4. Performs on-site repairs when possible.
5. Advises customers on upgrade needs and options when necessary.
6. Provides training for clients and end users when necessary.
7. Assists installation division with programming and installation when necessary.
8. Performs upgrades and alarm takeovers as needed.
9. Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets.
10. Maintains an accurate inventory of service parts on company provided vehicle.
11. Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner.

Other Duties and Responsibilities:

1. Takes part in on-call rotation for emergency after-hours service.
2. From time to time may be called upon to assist in other divisions.
3. Attends scheduled company meetings.
4. Attends training classes held either onsite or offsite as required.
5. Occasionally travels to job sites over 2 hours away that require overnight stays.

Preferred Qualifications:

1. Experience with several of the following brands:
2. Lenel, RS2, GE (Casi), DMP, DSC/Tyco, Door King, Interlogic, Honeywell, 2GIG, EST/Edwards, Exacq, S2, Speco, Avigilon, Acti, Ubiquity, Brivo, Hanwha, Axis, Bosch, AV/Costar, HID, AMAG-Symmetry, Entraguard/Kerri, Securitron, Altronix, AiPhone, AWID, DETEX, RCI, HES, Locknetics, Dortronics, Potter, Schlage, Von Durprin.
3. 5+ years of experience with access control, CCTV, and burglar alarms.
4. Fire Alarm system basics.
5. General Networking and PC Skills.
6. Multiple manufacturer certifications.
7. Certifications from Electronic Security Association, including CST certification.
8. Qualify for NICET 1 preferable.

Requirements:

1. Must have valid driver’s license and clean driving record.
2. Must submit to and pass pre-employment drug screen and random drug screens.
3. Must be able to become a registered alarm employee.
4. Must have extensive experience in the installation, programming and troubleshooting of Access Control, CCTV and Intrusion systems.
5. Common basic knowledge of Fire Alarm System.
6. Must have clear and effective oral and written communication skills.
7. Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings.
8. Must be able to pull and suspend wire according to code.
9. Must have a clear understanding of electrical, security, and safety codes.
10. Must be able to safely use hand and power tools.
11. Must be able to effectively communicate with supervisors to address problems that may arise in the field.

Physical Demands:

1. Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights.
2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet.
3. Must be able to distinguish colors and sound tones.
4. Must be able to recognize horn and/or warning devices at a distance of 30 yards.
5. Must be able to observe and detect signs of dangerous obstacles at a distance of 30 yards and to verify written information at a close range.
6. Must be able to operate and work in a variety of lifts in excess of 50 ft.

Work Conditions:

Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. From time to time the technician will be required to enter confined areas.

Benefits:

Company provided vehicle, power tools, and other equipment as needed. Benefit eligibility on the first of the month following 30 days of employment including 401k.

* Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned.

EOE including disability and veterans

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

EEO m/f/d/v