Lead, Service Offerings Innovation & Growth

Best Buy; Minnesota; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is seeking a Sr. Manager, Services Offerings Innovation to define and advance service solutions that help customers maximize technology across personal journeys.

You will translate needs into differentiated offers, partnerships and scalable business models, guiding concepts from business case to pilot and scale. The role collaborates with Finance, Operations, Marketing, Digital, Analytics, Technology and Sales to drive customer value, loyalty and profitable growth while shaping

Qualifications

• 7+ years of experience in services strategy, product or offer management, business development, innovation, customer experience, retail operations or a related field.
• 3+ years of leadership experience leading teams, enterprise initiatives or cross-functional workstreams.
• 2+ years developing, testing or optimizing customer-facing offerings, business models, partnerships or omnichannel experiences.
• 2+ years using customer insights, analytics, operational inputs and financial data to shape concepts and investment recommendations.
• Experience building business cases, offer roadmaps, pilots, test plans or commercialization recommendations.
• Proven ability to lead through ambiguity and influence stakeholders in a matrixed environment.

Responsibilities

• Own and maintain the services offer innovation pipeline and offer-development roadmap across priority customer technology journeys.
• Translate customer needs, market signals, portfolio performance and operational capabilities into differentiated offer concepts, partnerships and business-model opportunities.
• Frame value propositions, target customers, experience principles, operating assumptions and commercial hypotheses for new or enhanced offers.
• Lead business-case development in partnership with Finance and business teams, connecting customer value, strategic fit, operational feasibility, risks and financial outcomes.
• Partner to design pilots and test-and-learn plans, including hypotheses, success measures, decision thresholds, learning agendas and iteration paths.
• Lead cross-functional offer incubation and validation from concept through pilot readiness, resolving tradeoffs and surfacing clear decisions for senior leaders.
• Evaluate customer, operational, and financial evidence and recommend whether to stop, refine, retest, scale or commercialize an offer.
• Partner with go-to-market and implementation teams to define launch intent, experience requirements, measurement plans and conditions for successful transition.
• Translate complex customer, operational and financial inputs into clear investment recommendations, roadmaps and executive decision materials.

Skills

Services strategy

Leadership

Customer insights

Cross-functional

Business cases

Job description

Best Buy is seeking a Sr. Manager, Services Offerings Innovation to define and advance service solutions that help customers maximize technology across personal journeys.

You will translate needs into differentiated offers, partnerships and scalable business models, guiding concepts from business case to pilot and scale. The role collaborates with Finance, Operations, Marketing, Digital, Analytics, Technology and Sales to drive customer value, loyalty and profitable growth while shaping