Lead Service Advisor – Customer Experience Mastery

Moss Bros. Auto Group; Moreno Valley (CA); On-site; USD 55,800 - 111,600; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University College Course

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Auto Group in Moreno Valley, California, is seeking a customer‑focused leader to oversee service operations and enhance the customer experience. The role emphasizes hands‑on management, teamwork, and strong communication with both customers and staff.

The ideal candidate brings proven service and sales success, a professional appearance, and the ability to work with minimal supervision while achieving company standards and regulatory compliance.

Qualifications

• Organized, friendly personality with strong interpersonal skills.
• Demonstrated ability to manage others and lead teams.
• Excellent time management and communication for customer satisfaction.
• Proven track record in service and sales; professional appearance.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous service.
• Own the customer experience by completing assignments that leave a positive dealership impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technician time is allocated to service customers and inventory is managed.

Skills

Customer service

Leadership

Communication

Time management

Professional appearance

Sales experience

Teamwork

Self-motivation

Autonomy

Clean driving license

Job description

Moss Bros. Auto Group in Moreno Valley, California, is seeking a customer‑focused leader to oversee service operations and enhance the customer experience. The role emphasizes hands‑on management, teamwork, and strong communication with both customers and staff.

The ideal candidate brings proven service and sales success, a professional appearance, and the ability to work with minimal supervision while achieving company standards and regulatory compliance.