Lead Server - Wildflower Restaurant at Snowbird

Boreal Ridge Corporation; Snowbird (UT); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Ski pass

Discounts at Snowbird eateries

Discounts at Snowbird retail shops

Job summary

Snowbird Resort in Utah seeks a Lead Server to oversee daily dining room operations, mentor staff, manage inventory, and help ensure guest satisfaction during the winter season.

You’ll coordinate with front- and back-of-house teams, enforce standards, handle guest requests, and contribute to nightly reports and labor planning while working varied shifts, including weekends and holidays.

Employee housing is not provided.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor's degree in a related field is preferred or substituted with related work experience.
• 2-3 years of job-specific work experience with demonstrated competence.

Responsibilities

• Coordinate front- and back-of-house to exceed guest expectations.
• Oversee and evaluate employee performance and recommend promotions or terminations.
• Maintain appearance and sanitation standards daily and ensure safe practices for staff and guests.
• Plan and supervise dining room service and manage flow during peak periods.
• Maintain revenues and payroll records and contribute to monthly profit and loss statements.
• Address guest concerns professionally to ensure a positive dining experience.

Skills

Guest service

Interpersonal skills

Communication

Conflict resolution

Cash handling

Microsoft Office

Education

High School Diploma or equivalent

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE

Lead Server

LOCATION

Wildflower, located inside the Iron Blosam at Snowbird

STATUS

Seasonal (Winter Only)

SCHEDULE

Shifts vary, may be morning or late evening, weekends, holidays, depending on business levels. THIS POSITION WILL NOT START UNTIL LATE NOVEMBER OR EARLY DECEMBER. Must be able to work any day of the week including weekends and holidays. EMPLOYEE HOUSING IS NOT AVAILABLE.

SUMMARY

As a Lead Server and under the direction of the Restaurant Manager, you'll be responsible for managing daily restaurant operation, including team member development and performance, inventory, ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience.

WHAT YOU'LL DO

• Responsible for coordinating and communicating with front and back of house personnel to provide a dining experience that exceeds guest expectations.
• Rewards and disciplines as merited by employee performance. Assigns, oversees and evaluates employee work performance. Recommends promotion, transfer or termination of employees based on performance evaluation.
• Ensures standards of appearance and sanitation are maintained on a daily basis. Maintains good safety practices of employees and guests throughout the property. Follows state policies and regulations for serving alcoholic beverages in a responsible manner.
• Provides directional flow of restaurant during service and plans, supervises all work done by dining room employees.
• Maintains daily records including revenues and payroll and is responsible for monthly profit and loss statements. Completes nightly reports. Reviews daily sales. Adjusts scheduling according to labor and sales figures.
• Ensures all guest needs are met during the course of the meal in order to achieve a positive dining experience. Handles guest complaints in a professional manner.

WHAT YOU NEED TO GET THE JOB DONE

• High School Diploma or equivalent required.
• Bachelor's degree in related field. Additional related work experience may be substituted for education.
• 2-3 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Food Handlers & Alcohol Certification.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
• Must demonstrate strong interpersonal skills, including excellent guest service, listening and oral communication skills, conflict management skills and dispute resolution skills.
• Must demonstrate competency in reading, writing and arithmetic with accuracy in counting, adding subtracting, multiplying and dividing.
• Ability to learn menus and wine lists and display extensive knowledge in wine. Proficiency in handling large sums of money.
• Must direct staff activities and address guest issues while maintaining interactions between the dining room, the kitchen and the bar.
• Strong level of proficiency in Microsoft Office applications.
• Ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements. This includes privacy and confidentiality, reporting, storage and disposal of sensitive information. Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.
• Knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guest/customers.
• Requires judgment within policy guidelines and initiation of activities within job description and responsibility limitations. Understanding of other Snowbird operations is essential.

WORK SCHEDULE

Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels.

WORKING CONDITIONS

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 25 lbs.
• Must be able to carry trays and other items needed for service.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.

WHY WORK HERE

Ski pass and comp ticket benefits Discounts at Snowbird eateries, retail shops, mountain s