Lead Server & Team Coach — PTO & Health Benefits

MATTESON RESTAURANT LLC; Matteson (IL); On-site; USD 15,153 - 19,286; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Professional development and promotion

Job summary

Garnet Hotels is seeking an experienced Lead Server for Applebee's Matteson, IL. You will lead front-of-house operations, provide top-notch table service, and support management with training, daily tasks, and guest satisfaction.

The role emphasizes teamwork, guest engagement, and maintaining Marriott-level hospitality standards in a high-volume environment. Evening and weekend availability is required, with tips included in pay.

Qualifications

• Two years of serving in a high-volume, full-service restaurant or hotel.
• Lead Server, Trainer, or Shift Leader experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to train and motivate team members.
• POS-system and cash-handling experience.
• Knowledge of responsible alcohol service.
• Certifications upon hire (ServSafe, BASSET, or TIPS).

Responsibilities

• Provide friendly, attentive, and professional table service.
• Lead by example and promote teamwork and hospitality.
• Assist with daily dining-room operations.
• Train, coach, and support servers.
• Assist with onboarding new team members.
• Maintain knowledge of menu items and specials.
• Recommend food and beverages to guests.
• Monitor dining-room cleanliness and presentation.
• Coordinate with kitchen and bar teams for timely service.
• Assist with opening, closing, and side-work responsibilities.
• Support banquet, catering, and hotel dining events.
• Follow food-safety and responsible alcohol-service requirements.

Skills

Team leadership

Table service

Guest satisfaction

Training

Communication

Organization

POS system

Cash handling

Alcohol service

Education

ServSafe Food Handler certification

TIPS/BASSET or equivalent certification

Tools

POS-system

Job description

Garnet Hotels is seeking an experienced Lead Server for Applebee's Matteson, IL. You will lead front-of-house operations, provide top-notch table service, and support management with training, daily tasks, and guest satisfaction.

The role emphasizes teamwork, guest engagement, and maintaining Marriott-level hospitality standards in a high-volume environment. Evening and weekend availability is required, with tips included in pay.