Lead Server - Michelin-Grade Fine Dining & Guest Experience

Southall; Franklin (TN); Hybrid; USD 2,066,000 - 3,857,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Weekly pay

401k match

Education reimbursement

Employee assistance program

Meal benefit

Internal discounts

Job summary

Southall is seeking a polished Server to lead the guest experience across our signature outlets—Sojourner, Dottie's and January, our Michelin Green Star restaurant—in Franklin, TN. You will provide 5-star service, coordinate with kitchen and bar, memorize menu items, train staff, and maintain hospitality standards while ensuring a seamless dining journey for every guest.

You will mentor new staff, assist with opening and closing procedures, and uphold our commitment to sustainability and guest

Qualifications

• Restaurant hospitality experience required or preferred.
• Strong leadership and organizational skills.
• Knowledge of food, wine, liquor and service standards.
• Understanding of reservation processes.
• Excellent communication and attention to detail.

Responsibilities

• Provide immersive, well-curated dining experiences highlighting our seed-to-table operation.
• Communicate guest orders and special needs to kitchen and bar; coordinate timing of food and beverage service.
• Anticipate guest needs and maintain high service standards.
• Attend bar and wine service training; maintain knowledge of menu and offerings.
• Close guest checks accurately; process payments and settlements.
• Coordinate with culinary team on changes and requests; ensure smooth service flow.
• Mentor and train new staff; provide guidance and direction.
• Complete opening/closing side work; restock and clean accordingly.
• Memorize menu items and daily specials to answer questions and make recommendations.
• Attend pre-meal and departmental meetings; uphold product and service knowledge.
• Maintain professional appearance and courteous demeanor; work harmoniously with team.
• Perform additional duties as assigned by Southall Leadership.

Skills

Hospitality experience

Team leadership

Food, wine, liquor knowledge

Reservation process understanding

Excellent communication skills

Attention to detail

Physical stamina (lift 50 lbs)

Weekend/evening availability

Education

High School Diploma

Job description

Southall is seeking a polished Server to lead the guest experience across our signature outlets—Sojourner, Dottie's and January, our Michelin Green Star restaurant—in Franklin, TN. You will provide 5-star service, coordinate with kitchen and bar, memorize menu items, train staff, and maintain hospitality standards while ensuring a seamless dining journey for every guest.

You will mentor new staff, assist with opening and closing procedures, and uphold our commitment to sustainability and guest