Lead Server/Key Holder

ExplorUS; Fort Lauderdale (FL); On-site; USD 15,000 - 21,000; Full time

Job summary

Birch Hospitality in Fort Lauderdale is seeking a confident, hospitality-driven Lead Server/Key Holder to lead and coach the front-of-house team. You will help ensure exceptional guest experiences in a fast-paced setting, with a focus on service standards and teamwork.

The role offers $12.98 per hour plus tips, with diverse day/evening shifts. A positive, energetic work environment and strong communication with kitchen staff are essential.

Qualifications

• Excellent customer service and people skills.
• Must be able to work day, night, weekend, and holiday shifts.
• Experience in a restaurant leadership role is preferred.

Responsibilities

• Lead and support the front-of-house team during service.
• Prepare dining room, bar, service stations for service.
• Manage floor, sections, reservations, and guest flow.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

Come work with us at Birch Hospitality, a unique restaurant nestled within Hugh Taylor Birch State Park in Fort Lauderdale. Join our team and be part of a one-of-a-kind hospitality experience surrounded by nature, great food, and memorable guest experiences. We’re looking for a confident, hospitality-driven Lead Server/Key Holder to help lead our team and create memorable guest experiences. If you’re a natural leader who thrives in a fast-paced environment and takes pride in exceptional service, we’d love to meet you.

$12.98 per hour in addition to tips

Responsibilities

• Lead and support the front-of-house team during service
• Complete opening procedures, including preparing the dining room, bar, service stations, and FOH for service
• Complete closing procedures, including securing the restaurant, completing closing checklists, cleaning and resetting FOH areas, and ensuring all closing tasks are properly completed
• Help manage the floor, sections, reservations, and guest flow
• Support and coach servers and other front-of-house staff
• Maintain high standards for service, cleanliness, and restaurant presentation
• Conduct and maintain liquor and FOH inventory, including accurate counts and organization
• Assist with cash handling and end-of-shift procedures
• Address guest questions or concerns professionally and promptly
• Communicate effectively with management and the kitchen team
• Help create a positive, energetic, and team-focused work environment

Position Requirements

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must have excellent communication skills and be able to count change
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Experience

• Minimum (1) year in a restaurant establishment preferred
• Minimum (2) years in a lead position preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.