Restaurant Host / Shift Lead

Punta Morada; Islamorada (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Collective Hospitality Group seeks a Restaurant Host / Shift Lead in Miami Beach. This full-time, on-site role welcomes guests, manages reservations, and maintains smooth seating flow. You’ll assist servers and bartenders, resolve guest concerns, and coordinate table turns across front-of-house operations.

We value strong communication, guest service, and a sales mindset to promote specials. Prior front-of-house supervision and reliability in evenings/weekends are important traits for success.

Qualifications

• Excellent communication and guest service skills.
• Experience training and coaching new staff.
• Knowledge of Food & Beverage operations and seating strategies.
• Sales mindset with ability to promote specials.
• Previous front-of-house supervision experience.
• Ability to stand for long periods and work evenings/weekends.
• Reliable time management and composure under pressure.
• High school diploma or equivalent; hospitality training a plus.

Responsibilities

• Welcome guests, manage reservations and waitlists, and ensure smooth seating flow.
• Oversee the front-of-house during shifts; support servers and bartenders.
• Resolve guest concerns promptly and professionally.
• Coordinate table turns and monitor the guest experience from arrival to departure.
• Communicate effectively with kitchen and bar teams.
• Assist in training new front-of-house team members.
• Support sales initiatives, specials and promotions.
• Maintain cleanliness and organization of host stand and entry areas.
• Assist with opening/closing procedures and shift handoffs to management.

Skills

Strong Communication

Customer Service

Training & Team Support

Food & Beverage Ops

Sales & Upselling

Front-of-House Experience

Time Management

Evening & Weekend Availability

Education

High School Diploma or Equivalent

Hospitality Training (nice to have)

Job description

Company Description

Collective Hospitality Group operates vibrant, guest-focused restaurant concepts that prioritize exceptional service and memorable dining experiences. The group emphasizes teamwork, professional growth, and a positive work environment, offering staff opportunities to build long-term careers in hospitality. With a focus on quality food and beverage offerings, the company values consistency, attention to detail, and genuine connection with guests. Team members are encouraged to bring initiative, reliability, and a strong work ethic to support the success of each location.

Role Description

The Restaurant Host / Shift Lead is a full-time, on-site role based in Miami Beach, FL, responsible for welcoming guests, managing reservations and waitlists, and ensuring a smooth seating flow throughout service. This role oversees the front-of-house floor during shifts, supports servers and bartenders, and helps resolve guest concerns promptly and professionally. The Host / Shift Lead coordinates table turns, monitors guest experience from arrival to departure, and communicates effectively with the kitchen and bar teams. Additional responsibilities include assisting in training new front-of-house team members, supporting sales initiatives such as specials and promotions, and maintaining cleanliness and organization of the host stand and entry areas. This position may also help with basic opening and closing procedures, including shift reports and handoffs to management.

Qualifications

• Strong Communication and Customer Service skills to engage guests, manage inquiries, and handle issues with professionalism.
• Experience in Training and team support, including coaching new staff and reinforcing service standards on the floor.
• Knowledge of Food & Beverage operations, including menu familiarity, seating strategies, and coordination with kitchen and bar.
• Sales-oriented mindset, with the ability to promote specials, upsell experiences, and support revenue goals.
• Previous front-of-house restaurant or hospitality experience, preferably in a host, shift lead, or supervisory role.
• Ability to stand and move for extended periods and work evenings, weekends, and holidays as needed.
• Reliable time management, attention to detail, and the ability to stay calm and organized in a fast-paced environment.
• High school diploma or equivalent; additional hospitality training or certifications are a plus.