Lead Server: Guest Experience & Team Leadership

Hyatt Vacation Club at The Welk; Lawrence Welk Resort Village (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free On-Site Parking

Tuition Reimbursement

Monthly associate recognition and奖励

Job summary

Hyatt Vacation Club at The Welk is seeking a Lead Server to provide exceptional guest experiences, take orders, deliver food and beverages, and ensure dining areas meet cleanliness and service standards. You will explain menu items, assist guests, and support the team in achieving service excellence.

The role requires coordinating with colleagues, handling payments and gratuities, and helping train new associates. Availability for varied shifts and compliance with safety procedures are essential.

Qualifications

• Experience in food service or hospitality environments.
• Ability to greet guests and take orders.
• Ability to process payments and handle tips according to policy.

Responsibilities

• Greet guests, take orders, and deliver food and drinks.
• Set tables and maintain cleanliness of work areas.
• Explain menu items and specials to guests and check satisfaction.
• Present checks and process payments, including gratuity handling.
• Assist in training new associates and other hourly duties as needed.

Skills

Guest interaction

Teamwork

Cash handling

Tools

POS system

Job description

Hyatt Vacation Club at The Welk is seeking a Lead Server to provide exceptional guest experiences, take orders, deliver food and beverages, and ensure dining areas meet cleanliness and service standards. You will explain menu items, assist guests, and support the team in achieving service excellence.

The role requires coordinating with colleagues, handling payments and gratuities, and helping train new associates. Availability for varied shifts and compliance with safety procedures are essential.