Lead Server: Elevate Guest Experience & Team Leadership

Spearhead Hospitality, LLC; Chicago (IL); On-site; USD 20,664 - 30,307; Full time

Job summary

Canal Street Eatery & Market in Chicago is seeking a guest-focused server to provide attentive service on the dining floor, welcome guests, and help create a welcoming atmosphere.

You should have 1–4 years of related experience, be flexible to work opening and closing shifts including holidays, and demonstrate strong communication, a professional appearance, and the ability to coordinate with kitchen staff to ensure timely, accurate service.

Qualifications

• 1-4 years related experience and/or training.
• Available to work opening & closing shifts, holidays and long shifts if necessary.
• Must be able to deal with guests in a professional manner, maintain a professional appearance and have a strong sense of urgency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization

Responsibilities

• Accommodate guests by making each individual feel welcome and being on the floor at all times.
• Detailed knowledge about the menu, bar menu, and beverage list.
• Present menu, answer questions, and make suggestions regarding food, beverage and service.
• Aware of service flow, dining time/hours, and adjust guest's individual needs.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Communicate guest orders including any special needs or requests to the kitchen.
• Coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; process cash and credit card payments.
• Breakdown, clean and set-up of tables, buffets, and food stations.

Skills

Guest service

Communication

Reading skills

Flexibility

Professional appearance

Job description

Canal Street Eatery & Market in Chicago is seeking a guest-focused server to provide attentive service on the dining floor, welcome guests, and help create a welcoming atmosphere.

You should have 1–4 years of related experience, be flexible to work opening and closing shifts including holidays, and demonstrate strong communication, a professional appearance, and the ability to coordinate with kitchen staff to ensure timely, accurate service.