Casino Security & Guest Safety Lead

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, part of Caesars Entertainment, are seeking a Security Officer to provide a safe environment for guests and team members while protecting assets.

The role emphasizes guest service, conflict resolution, and adherence to regulations with a focus on maintaining composure under pressure and effective communication across the security team.

Qualifications

• Fluent English, strong oral and written communication.
• Ability to maintain confidential information.
• General familiarity with investigative procedures.
• Valid driver's license preferred to drive security vehicle.
• Ability to respond calmly and make decisions under stress.
• Ability to produce clear, concise reports.
• Physical fitness: lift up to 50 lbs. and mobility on levels and stairs.
• Stand for extended periods.

Responsibilities

• Maintain security protection on property, including money transactions and dispatch functions.
• Check IDs and enforce 21+ entry to the casino.
• Observe and report disruptive or intoxicated persons.
• Respond to security concerns promptly and efficiently.
• Provide medical attention in emergency situations.
• Assist guests and employees.
• Communicate effectively over dispatch radio.
• Maintain an upbeat, professional demeanor and model company standards.
• Comply with Iowa Racing and Gaming Commission Regulations and procedures.
• Comply with company regulations, policies, and procedures.
• Perform other related duties as assigned.

Skills

Communication skills

Confidentiality

Investigative procedures

Calm decision-making

Clear reporting

Listening skills

Physical stamina

Mobility

Standing endurance

Job description

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, part of Caesars Entertainment, are seeking a Security Officer to provide a safe environment for guests and team members while protecting assets.

The role emphasizes guest service, conflict resolution, and adherence to regulations with a focus on maintaining composure under pressure and effective communication across the security team.