Lead Scrum Master

Claritev; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Bonus opportunity

Job summary

Claritev is seeking a Scrum Master to lead and coach multiple Agile teams in a healthcare data-driven environment. You will facilitate ceremonies, mentor team members, and drive continuous improvement across SAFe/PI planning cycles.

The role emphasizes collaboration, adaptability, and delivering value in a fast-paced setting. The ideal candidate has 5+ years as a Scrum Master, experience with distributed teams, and strong communication and project-management skills.

Qualifications

• Bachelor’s degree in IT or CS or 4 years related experience.
• 5+ years as a Scrum Master.
• Experience with distributed (offshore and remote) teams.
• Advanced Scrum Master Certification or elevated SAFe certification (Preferred).
• Experience with SAFe and PI Planning.
• Knowledge of Healthcare workflows is a plus.

Responsibilities

• Facilitate Scrum ceremonies for multiple Scrum teams (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives).
• Enable high performing, predictable, empowered, self-organized teams.
• Coach teams in Agile delivery best practices and continuous improvement.
• Protect team from external distractions and ensure sustainable pace.
• Measure delivery maturity and review KPIs with the team.

Skills

Agile methodologies

Scrum Master

Coaching

Communication skills

Project management

SAFe / PI Planning

Distributed teams experience

Education

Bachelor’s Degree in IT or Computer Science

Tools

SQL queries

Job description

Job Summary

This position is a servant leader of highly collaborative development teams practicing Agile and delivering to the business in an iterative manner, using Agile best practices, continuous improvement, and leading without authority. Ideal candidate enjoys fast-paced environment, thrives under ambiguity and embraces change passionately. They help their teams adopt and improve on the Scrum methodology. Coaching their teams to higher levels of maturity by continually improving their process, and ensuring that they adhere to the Scrum framework. Leveraging prior extensive training and experience, this position is able to coach new and existing teams and provide mentorship and support to the Scrum Master community.

Job Roles And Responsibilities

• Facilitate Scrum ceremonies for multiple Scrum teams, such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Enable the team to become high performing, predictable, empowered and self-organized
• Coach and guide the team in Agile delivery best practices, foster an agile mindset and a culture of continuous improvement
• Ensure team works at a sustainable pace and protect the team from external distractions
• Measure team delivery maturity and performance, and review the metrics with the team to identify improvement opportunities
• Capture, maintain, and report KPIs
• Assist with, and/or, participate in, PI Planning
• Assist with release planning and deployment activities, as needed
• Participates in the Scrum Master Community of Practice sharing ideas, observations and opportunities for improvement
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
• Assist with the development and maintenance of Scrum Master onboarding and training curriculum
• May assist with launching new Scrum teams and coaching other Scrum Teams
• Run Best Practice Groups or topic-based Communities of Practice, as needed
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Scope

Incumbent works under minimal direction and uses independent judgment to identify issues, trends & problems and recommend action plans and evaluate results on projects that may not be clearly defined. Work is varied and complex, requiring the individual to use a broad range of knowledge gained through prior Scrum Master and project management experience. The position works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.

Job Requirements (Education, Experience, And Training)

• Minimum Bachelor’s Degree in IT or Computer Science, or 4 years of related experience
• 5+ years as a Scrum Master
• Experience with distributed (offshore and remote) teams
• Experience with multiple teams at the same time
• Advanced Scrum Master Certification or elevated SAFe certification (Preferred)
• Experience with writing SQL queries
• Understanding of DevSecOps process
• Extensive experience with SAFe and PI Planning
• Knowledge and/or experience with widely successful Agile techniques: BDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and Agile Games
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (e.g., numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
• Knowledge of other Agile approaches, such as Kanban and XP preferred
• Knowledge of Healthcare industry and understanding all major workflows associated with the healthcare claim processing preferred
• Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, planning and technical skills
• Ability to develop and maintain collaborative and cooperative relationships throughout the organization
• Ability to facilitate teams and client relationships to satisfy needs and identify improvements
• Ability to demonstrate commitment to excellent customer service and follow-through
• Ability to manage multiple simultaneous projects including continuous evaluation and re-ordering of priorities as business needs dictate
• Ability to effectively present information and respond to questions from internal and external customers
• Ability to be flexible and creative in problem solving and identifying process improvements
• Ability to anticipate business needs and think with a business owner mind-set

Compensation

The salary range for this position is $120-140K/year. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

About Us

Why Claritev?

Healthcare is complex. We help make it clearer.

At Claritev, you'll do work that matters. Together, we're helping make healthcare more transparent and affordable for all through the power of data, technology, and expertise. We offer meaningful opportunities to grow your career, collaborate with talented colleagues, and make an impact on the clients and communities we serve. If you're looking for purpose, growth, and a team that succeeds together, you'll find it here.

What Guides Us

At Claritev, innovation, agility, and a focus on results drive our success. We embrace bold thinking, work as one team, take ownership, and strive for excellence in everything we do — creating meaningful impact for our clients, communities, and each other.

About The Team

My Total Value

Claritev’s Global Total Rewards Philosophy — My Total Value — Is Grounded In Investing In Our Associates And Rewarding Performance. This Includes

• Competitive compensation and incentive opportunities (where eligible)
• Medical, dental, and vision coverage
• Life and disability coverage
• 401(k) with company match
• Employee stock purchase plan
• Flexible spending accounts and health savings accounts
• Paid time off and company holidays
• Paid parental leave
• Mental health resources
• Tuition reimbursement
• Financial planning resources
• Professional development opportunities

Our Commitment to Inclusion

At Claritev, we believe diverse perspectives strengthen our teams and lead to better outcomes. We are committed to fostering an inclusive workplace where every associate feels respected, valued, and empowered to succeed.

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.