Scrum Master

highmarkhealth; Pennsylvania; Hybrid; USD 79,000 - 127,000; Full time

Job summary

Highmark Health seeks an experienced Scrum Master to serve as a servant leader, enabling teams to deliver maximum business value. You will coach teams and leadership on Scrum practices, foster self-organizing cross-functional teams, and help achieve sprint goals by facilitating events and removing impediments.

The role requires a Bachelor's degree and at least 3 years of project coordination or Scrum Master experience, with preference for healthcare/health insurance background.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3 years project and/or team coordination, or related; 1 year as a Scrum Master.
• Healthcare/Health Insurance industry experience preferred.

Responsibilities

• Provide Agile coaching for Scrum teams to ensure adoption and improvement of Scrum practices.
• Assist teams to identify, communicate and resolve impediments; run interference for non-critical unplanned work.
• Schedule and facilitate Scrum events to enable planning and execution of tasks.
• Utilize metrics and techniques to guide progress against the Sprint Plan.
• Drive continuous improvement through team and leadership retrospectives.

Skills

Agile Methodology

Coaching

Interpersonal Communication

Conflict Management

Continuous Improvement

Problem Solving

Decision Making

Leading Change

Leadership

Education

Bachelor's Degree in IT/Business

Job description

Job Summary

This job is a servant leaders who enables teams to deliver the highest business value to their customer as effectively and efficiently as possible. They accomplish this by coaching and advising the teams as well as leadership on desired Scrum processes, procedures, values and interactions as well as opportunities for continuous improvement. The incumbent strives to enabling teams to become self-organizing, cross-functional and accountable while assisting them to achieve their Sprint plan by facilitating Scrum events, removing impediments and resolving issues outside of the team's control.

Essential Responsibilities

• Provide Agile coaching for Scrum teams to ensure the adoption and improvement of Scrum practices, process and desired outcomes; Establish a culture of self-organizing, cross-functional and accountable teams; Help those outside the Scrum teams understand which of their interactions with the Scrum teams are helpful and which ones are not.
• Assist teams to identify, communicate and resolve or elevate impediments and issues; Run interference for non-critical unplanned work that may prevent the team from completing their planned Sprint goal
• Schedule and facilitate Scrum meetings including Sprint Planning, Daily Scrum and Sprint Reviews to enable teams to plan and complete tasks based on the highest priority and the teams' available capacity.
• Utilize appropriate tools, metrics and techniques to successfully guide the team's progress against the Sprint Plan
• Drive continuous improvement through the facilitation of team and leadership retrospectives, ensuring teams effectively prioritize, plan and execute on improvement ideas
• Provide Scrum training for new staff members
• Other duties as assigned or requested.

Education

• Required: Bachelor's Degree in Information Technology, Business Administration/Management or related field
• Substitutions: 6 years of related and progressive experience in lieu of Bachelor's degree
• Preferred: None

Experience

• Required: 3 years project and/or team coordination, or related; 1 year as a Scrum Master
• Preferred: 3 years business analysis or product or software design / development; 1 year in the Healthcare/Health Insurance Industry; 1 year coaching

Licenses and Certifications

• Required: None
• Preferred (any of the following): Professional Scrum Master I; Certified Scrum Master

Skills

• Agile Methodology
• Coaching
• Outstanding Interpersonal Communication Skills
• Conflict Management
• Continuous Improvement
• Problem Solving & Decision Making
• Leading Change
• Leadership

Travel Requirement

0% - 25%

Physical, Mental Demands and Working Conditions

• Position Type Office-based
• Teaches / trains others regularly Occasionally
• Travel regularly from the office to various work sites or from site-to-site Rarely
• Works primarily out-of-the office selling products/services (sales employees) Never
• Physical work site required Yes
• Lifting: up to 10 pounds Constantly
• Lifting: 10 to 25 pounds Occasionally
• Lifting: 25 to 50 pounds Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range

Pay Range Minimum: $79,300.00

Pay Range Maximum: $127,100.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

EEO Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individu