Lead Scrum Master

Tata Consultancy Services; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services is seeking a Lead Scrum Master / Agile Delivery Manager to drive Cloud, AI, and Digital Transformation for Business Applications in the Mortgage and Lending banking domain. The role requires extensive experience across enterprise programs, agile coaching, and strong collaboration with stakeholders.

Ideal candidates will have hands-on SAFe/CSM certifications, expertise in Azure and AWS, and a track record of delivering complex ERP/CRM projects within regulated financial

Qualifications

• 12+ years as Scrum Master, Agile PM, Delivery Manager or Program Manager.
• Experience leading Cloud Transformation, AI/GenAI, and Digital Transformation programs.
• Strong understanding of Azure/AWS cloud platforms and cloud-native architectures.
• Experience managing AI/ML, GenAI, automation, analytics, and data-driven initiatives.

Responsibilities

• Lead Scrum Master for multiple Agile teams delivering Cloud, AI, and Digital Transformation initiatives.
• Facilitate Scrum ceremonies and PI planning; coach teams and Product Owners on Agile best practices.
• Drive delivery excellence, maturity, and governance across programs and application portfolios.
• Coordinate enterprise business applications including ERP, CRM, and banking platforms; manage roadmaps and releases.

Skills

CSM

SAFe

PMI-ACP

PMP

Stakeholder mgmt

Tools

Azure

AWS

Kubernetes

Docker

API Management

Power BI

Job description

Job Description

Lead Scrum Master / Agile Delivery Manager (Business Application) with experience in Mortgage, lending banking Domain (Cloud, AI & Digital Transformation)

Required Experience

• 12+ years of experience as a Scrum Master, Agile Project Manager, Delivery Manager, or Program Manager.
• Proven experience leading Cloud Transformation, AI/GenAI initiatives, Digital Transformation programs, and Enterprise Business Application delivery.
• Strong understanding of cloud platforms such as Azure, AWS, and cloud-native architectures.
• Experience managing AI/ML, GenAI, automation, analytics, and data-driven initiatives.
• Demonstrated success delivering complex enterprise business applications, platform modernization, API integrations, and digital banking solutions.
• Experience working in Banking, Financial Services, Payments, or other regulated industries.
• Certified Scrum Master (CSM), SAFe, PMI-ACP, PMP, or equivalent Agile certification.

Preferred Qualifications

• Experience with Azure OpenAI, Microsoft Copilot, AI-powered business solutions, Data & AI platforms, and cloud modernization programs.
• Familiarity with DevOps, CI/CD, API Management, Microservices, Kubernetes, and modern SDLC practices.
• Strong understanding of enterprise application portfolios including ERP, CRM, Workflow, Digital Channels, and Banking Platforms.
• Experience leading Agile transformations at scale within SAFe or enterprise Agile environments.

Key Responsibilities

Agile Leadership & Delivery

• Serve as Lead Scrum Master for multiple Agile teams supporting Cloud, AI, Digital Transformation, and Business Application initiatives.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Scrum of Scrums, and PI Planning.
• Coach teams, Product Owners, and leadership on Agile best practices, continuous improvement, and delivery excellence.
• Drive Agile maturity, delivery predictability, and operational excellence across programs.

Business Application Management

• Manage delivery and enhancement of enterprise business applications including ERP, CRM, workflow automation, digital platforms, and banking systems.
• Coordinate application lifecycle activities including planning, development, testing, releases, upgrades, and production readiness.
• Drive prioritization and execution of business and technology roadmaps across multiple application portfolios.
• Support governance, risk management, and compliance requirements for business-critical applications.

Project & Program Management

• Plan and manage complex programs involving multiple teams, vendors, and stakeholders.
• Own project plans, delivery roadmaps, RAID logs, dependencies, budgets, and resource planning.
• Monitor program health using KPIs, dashboards, delivery metrics, and executive reporting.
• Proactively identify risks, remove impediments, and drive mitigation strategies.

Stakeholder Management

• Act as the primary liaison between business leaders, product teams, architecture, engineering, operations, and executive leadership.
• Facilitate strategic planning, roadmap discussions, and executive reviews.
• Translate business objectives into actionable Agile delivery plans.
• Drive decision-making and alignment across complex organizational structures.

Operational Excellence

• Collaborate with DevOps, Cloud Engineering, Security, Data Engineering, and Support teams to ensure smooth delivery and release execution.
• Promote automation, AI-assisted delivery practices, and continuous improvement initiatives.
• Support budget planning, governance, compliance, audit readiness, and operational health reporting.

Tools & Technologies

• Jira, Azure DevOps, Confluence, ServiceNow
• Azure, AWS, Kubernetes, Docker
• AI/ML, GenAI, Azure OpenAI, Microsoft Copilot
• API Management, Microservices, DevOps, CI/CD
• Power BI, Reporting & Executive Dashboards

Salary Range- $90,000-$110,000 a year