Scrum Master

Tata Consultancy Services; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services in Phoenix, AZ seeks a Lead Scrum Master / Agile Delivery Manager to drive Cloud, AI, and Digital Transformation initiatives within enterprise business applications for banking and financial services.

You will guide multiple agile teams, facilitate ceremonies, mentor Product Owners, and ensure delivery excellence across ERP, CRM, and digital platforms while aligning with governance and security requirements.

Qualifications

• 12+ years as Scrum Master or Agile PM/Delivery Manager.
• 0
• Experience leading Cloud Transformation and AI initiatives.
• 0
• Proficient with Azure and AWS cloud platforms.
• 0
• Experience with AI/ML, GenAI, automation and analytics.
• 0
• Experience delivering complex enterprise business apps in banking/FS.
• 0
• Agile certifications such as CSM/SAFe/PMI-ACP/PMP.

Responsibilities

• Lead Scrum Master for multiple teams on Cloud, AI, and Digital Transformation.
• 0
• Facilitate Sprint Planning, Daily Standups, Reviews, Retrospectives, PI Planning.
• 0
• Coach teams and Product Owners on Agile best practices and delivery excellence.
• 0
• Drive delivery maturity and governance across programs.
• 0
• Manage delivery of ERP/CRM and banking platforms, with cross‑portfolio alignment.
• 0

Skills

Scrum Mastering

Agile leadership

Stakeholder management

Program management

Coaching teams

Education

CSM/SAFe/PMI-ACP/PMP certification

Tools

Jira

Azure DevOps

Confluence

ServiceNow

Power BI

Job description

Job Description

Lead Scrum Master / Agile Delivery Manager (Business Application) with experience in Mortgage, lending banking Domain (Cloud, AI & Digital Transformation)

Lead Scrum Master / Agile Delivery Manager (Business Application) with experience in Mortgage, lending banking Domain (Cloud, AI & Digital Transformation)

Required Experience

• 12+ years of experience as a Scrum Master, Agile Project Manager, Delivery Manager, or Program Manager.


• Proven experience leading Cloud Transformation, AI/GenAI initiatives, Digital Transformation programs, and Enterprise Business Application delivery.


• Strong understanding of cloud platforms such as Azure, AWS, and cloud-native architectures.


• Experience managing AI/ML, GenAI, automation, analytics, and data-driven initiatives.


• Demonstrated success delivering complex enterprise business applications, platform modernization, API integrations, and digital banking solutions.


• Experience working in Banking, Financial Services, Payments, or other regulated industries.


• Certified Scrum Master (CSM), SAFe, PMI-ACP, PMP, or equivalent Agile certification.

Preferred Qualifications

• Experience with Azure OpenAI, Microsoft Copilot, AI-powered business solutions, Data & AI platforms, and cloud modernization programs.


• Familiarity with DevOps, CI/CD, API Management, Microservices, Kubernetes, and modern SDLC practices.


• Strong understanding of enterprise application portfolios including ERP, CRM, Workflow, Digital Channels, and Banking Platforms.


• Experience leading Agile transformations at scale within SAFe or enterprise Agile environments.

Key Responsibilities

Agile Leadership & Delivery

• Serve as Lead Scrum Master for multiple Agile teams supporting Cloud, AI, Digital Transformation, and Business Application initiatives.


• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Scrum of Scrums, and PI Planning.


• Coach teams, Product Owners, and leadership on Agile best practices, continuous improvement, and delivery excellence.


• Drive Agile maturity, delivery predictability, and operational excellence across programs.

Business Application Management

• Manage delivery and enhancement of enterprise business applications including ERP, CRM, workflow automation, digital platforms, and banking systems.


• Coordinate application lifecycle activities including planning, development, testing, releases, upgrades, and production readiness.


• Drive prioritization and execution of business and technology roadmaps across multiple application portfolios.


• Support governance, risk management, and compliance requirements for business-critical applications.

Project & Program Management

• Plan and manage complex programs i nvolving multiple teams, vendors, and stakeholders.


• Own project plans, delivery roadmaps, RAID logs, dependencies, budgets, and resource planning.


• Monitor program health using KPIs, dashboards, delivery metrics, and executive reporting.


• Proactively identify risks, remove impediments, and drive mitigation strategies.

Stakeholder Management

• Act as the primary liaison between business leaders, product teams, architecture, engineering, operations, and executive leadership.


• Facilitate strategic planning, roadmap discussions, and executive reviews.


• Translate business objectives into actionable Agile delivery plans.


• Drive decision-making and alignment across complex organizational structures.

Operational Excellence

• Collaborate with DevOps, Cloud Engineering, Security, Data Engineering, and Support teams to ensure smooth delivery and release execution.


• Promote automation, AI-assisted delivery practices, and continuous improvement initiatives.


• Support budget planning, governance, compliance, audit readiness, and operational health reporting.

Tools & Technologies

• Jira, Azure DevOps, Confluence, ServiceNow


• Azure, AWS, Kubernetes, Docker


• AI/ML, GenAI, Azure OpenAI, Microsoft Copilot


• API Management, Microservices, DevOps, CI/CD


• Power BI, Reporting & Executive Dashboards

Salary Range- $90,000-$120,000 a year