Lead Scrum Master

Apptad Inc; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Apptad Inc. is seeking a Lead Scrum Master / Agile Delivery Manager to guide multiple teams through cloud, AI, and digital transformation initiatives in the Mortgage and Banking domain.

You will shape delivery roadmaps, coach Product Owners, and drive agile practices at scale. The role focuses on enterprise applications, platform modernization, and API integrations across ERP/CRM workflows, with emphasis on governance, risk, and compliance in regulated financial services.

Qualifications

• 12+ years of experience as Scrum Master or related delivery role.
• Proven experience leading Cloud Transformation and AI/GenAI initiatives.
• Strong understanding of Azure, AWS, and cloud-native architectures.
• Experience with AI/ML, GenAI, automation, analytics.
• Experience in Banking/Financial Services or regulated industries.
• Certified Scrum Master (CSM), SAFe, PMI-ACP, PMP or equivalent.

Responsibilities

• Lead Scrum Master for multiple Agile teams supporting Cloud, AI, Digital Transformation, and Business Application initiatives.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Scrum of Scrums, and PI Planning.
• Coach teams, Product Owners, and leadership on Agile best practices, continuous improvement, and delivery excellence.
• Drive Agile maturity, delivery predictability, and operational excellence across programs.
• Manage delivery and enhancement of enterprise business applications including ERP, CRM, workflow automation, digital platforms, and banking systems.
• Coordinate application lifecycle activities including planning, development, testing, releases, upgrades, and production readiness.
• Drive prioritization and execution of business and technology roadmaps across multiple application portfolios.
• Support governance, risk management, and compliance requirements for business-critical applications.
• Plan and manage complex programs involving multiple teams, vendors, and stakeholders.
• Own project plans, delivery roadmaps, RAID logs, dependencies, budgets, and resource planning.
• Monitor program health using KPIs, dashboards, delivery metrics, and executive reporting.
• Proactively identify risks, remove impediments, and drive mitigation strategies.
• Act as the primary liaison between business leaders, product teams, architecture, engineering, operations, and executive leadership.
• Facilitate strategic planning, roadmap discussions, and executive reviews.
• Translate business objectives into actionable Agile delivery plans.
• Drive decision-making and alignment across complex organizational structures.
• Collaborate with DevOps, Cloud Engineering, Security, Data Engineering, and Support teams to ensure smooth delivery and release execution.
• Promote automation, AI-assisted delivery practices, and continuous improvement initiatives.
• Support budget planning, governance, compliance, audit readiness, and operational health reporting.

Skills

Scrum Master

Agile Delivery

Stakeholder management

Coaching teams

Delivery planning

Project governance

Tools

Jira

Azure DevOps

Confluence

ServiceNow

Azure

AWS

Kubernetes

Docker

Power BI

API Management

Microservices

CI/CD

Job description

Lead Scrum Master / Agile Delivery Manager (Business Application) with experience in Mortgage, lending banking Domain (Cloud, AI & Digital Transformation)

Required Experience

• 12+ years of experience as a Scrum Master, Agile Project Manager, Delivery Manager, or Program Manager.
• Proven experience leading Cloud Transformation, AI/GenAI initiatives, Digital Transformation programs, and Enterprise Business Application delivery.
• Strong understanding of cloud platforms such as Azure, AWS, and cloud-native architectures.
• Experience managing AI/ML, GenAI, automation, analytics, and data-driven initiatives.
• Demonstrated success delivering complex enterprise business applications, platform modernization, API integrations, and digital banking solutions.
• Experience working in Banking, Financial Services, Payments, or other regulated industries.
• Certified Scrum Master (CSM), SAFe, PMI-ACP, PMP, or equivalent Agile certification.

Preferred Qualifications

• Experience with Azure OpenAI, Microsoft Copilot, AI-powered business solutions, Data & AI platforms, and cloud modernization programs.
• Familiarity with DevOps, CI/CD, API Management, Microservices, Kubernetes, and modern SDLC practices.
• Strong understanding of enterprise application portfolios including ERP, CRM, Workflow, Digital Channels, and Banking Platforms.
• Experience leading Agile transformations at scale within SAFe or enterprise Agile environments.

Key Responsibilities

Agile Leadership & Delivery

• Serve as Lead Scrum Master for multiple Agile teams supporting Cloud, AI, Digital Transformation, and Business Application initiatives.
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Scrum of Scrums, and PI Planning.
• Coach teams, Product Owners, and leadership on Agile best practices, continuous improvement, and delivery excellence.
• Drive Agile maturity, delivery predictability, and operational excellence across programs.

Business Application Management

• Manage delivery and enhancement of enterprise business applications including ERP, CRM, workflow automation, digital platforms, and banking systems.
• Coordinate application lifecycle activities including planning, development, testing, releases, upgrades, and production readiness.
• Drive prioritization and execution of business and technology roadmaps across multiple application portfolios.
• Support governance, risk management, and compliance requirements for business-critical applications.

Project & Program Management

• Plan and manage complex programs involving multiple teams, vendors, and stakeholders.
• Own project plans, delivery roadmaps, RAID logs, dependencies, budgets, and resource planning.
• Monitor program health using KPIs, dashboards, delivery metrics, and executive reporting.
• Proactively identify risks, remove impediments, and drive mitigation strategies.

Stakeholder Management

• Act as the primary liaison between business leaders, product teams, architecture, engineering, operations, and executive leadership.
• Facilitate strategic planning, roadmap discussions, and executive reviews.
• Translate business objectives into actionable Agile delivery plans.
• Drive decision-making and alignment across complex organizational structures.

Operational Excellence

• Collaborate with DevOps, Cloud Engineering, Security, Data Engineering, and Support teams to ensure smooth delivery and release execution.
• Promote automation, AI-assisted delivery practices, and continuous improvement initiatives.
• Support budget planning, governance, compliance, audit readiness, and operational health reporting.

Tools & Technologies

• Jira, Azure DevOps, Confluence, ServiceNow
• Azure, AWS, Kubernetes, Docker
• AI/ML, GenAI, Azure OpenAI, Microsoft Copilot
• API Management, Microservices, DevOps, CI/CD
• Power BI, Reporting & Executive Dashboards