Lead Scheduling & Workforce Operations Supervisor

KRE Security; Lenhartsville (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Training & development

Vision insurance

401(k)

Dental insurance

Job summary

KRE Security, LLC is seeking a Scheduling Supervisor to lead daily scheduling operations from our Hamburg, PA headquarters. The role focuses on staffing coverage, shift scheduling, and operational support across client locations.

The ideal candidate is an organized, calm leader with strong communication skills who can mentor the scheduling team and collaborate with Recruiting and Operations leadership to optimize workforce coverage.

Qualifications

• Experience leading scheduling operations in a fast-paced environment.
• Strong communication and organizational abilities with a customer-service mindset.
• Proven problem-solving skills and calm under pressure, prioritizing tasks effectively.
• Ability to train, mentor, and develop scheduling staff and coordinate with Recruiting and Operations.

Responsibilities

• Lead and support daily scheduling operations across multiple client locations.
• Oversee schedule creation, staffing coordination, and shift coverage management.
• Respond to operational challenges, call-offs, and urgent staffing needs with professionalism and urgency.
• Serve as a primary point of contact for employees, supervisors, and management regarding scheduling and operational support.
• Assist in training and mentoring scheduling team members to ensure consistency and efficiency.
• Work closely with Recruiting and Operations leadership to maintain proper staffing levels.
• Monitor scheduling accuracy, compliance, and workforce coverage needs.
• Handle escalated scheduling issues and employee concerns in a professional and solution-oriented manner.
• Maintain accurate records and operational documentation using company systems and databases.
• Utilize Microsoft 365, Outlook, and Google Workspace to coordinate communication and workflow.
• Help improve scheduling processes, communication flow, and operational efficiency.
• Maintain confidentiality and professionalism when handling sensitive employee information.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Time management

Customer service

Multitasking

Decision-making

Attention to detail

Team coordination

Tools

Microsoft 365

Outlook

Google Workspace

Job description

KRE Security, LLC is seeking a Scheduling Supervisor to lead daily scheduling operations from our Hamburg, PA headquarters. The role focuses on staffing coverage, shift scheduling, and operational support across client locations.

The ideal candidate is an organized, calm leader with strong communication skills who can mentor the scheduling team and collaborate with Recruiting and Operations leadership to optimize workforce coverage.