On-Site Scheduling Leader — Staffing & Operations

KRE Security; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Competitive salary

Dental insurance

Job summary

KRE Security, LLC is seeking a Scheduling Manager to lead daily scheduling operations at our Hamburg headquarters. This full-time, in-office role requires strong leadership, communication, and organizational skills to ensure optimal staffing across multiple client locations.

The ideal candidate thrives in a fast-paced environment, can manage competing priorities, and supports employees and supervisors to maintain smooth operations.

Qualifications

• Strong leadership, communication, and organizational skills.
• Previous leadership or supervisory experience strongly preferred.
• Experience in scheduling, dispatching, workforce coordination, operations, or administrative management preferred.
• Strong decision-making, problem-solving, and multitasking abilities.
• Ability to remain calm, professional, and solution-focused in a fast-paced, high-volume environment.
• Excellent employee support and customer service skills.
• Strong attention to detail and ability to prioritize deadlines.
• Proficiency with Microsoft 365, Outlook, and Google Workspace.
• Professional, dependable, and accountable.
• Ability to work on-site in our Hamburg, PA office during daytime business hours.

Responsibilities

• Lead daily scheduling operations across multiple client locations and ensure appropriate staffing coverage.
• Manage schedules, shift assignments, call-offs, and urgent staffing needs while responding quickly and professionally.
• Lead, train, and support the scheduling team, promoting consistency, accountability, and efficiency.
• Coordinate with Recruiting, Operations, supervisors, and management to address staffing needs and operational challenges.
• Serve as an escalation point for scheduling issues, employee concerns, and coverage problems.
• Monitor scheduling accuracy, compliance, and workforce coverage to help ensure client needs are met.
• Maintain accurate scheduling records and documentation using company systems.
• Identify and implement improvements to scheduling processes, communication, and overall efficiency.
• Maintain confidentiality and professionalism when handling employee and company information.
• Be hands-on and willing to jump in and assist with daily scheduling needs when operational demands require it.

Skills

Leadership

Communication

Organizational skills

Scheduling

Dispatching

Workforce coordination

Problem solving

Multitasking

Attention to detail

Microsoft 365

Outlook

Google Workspace

Customer service

Job description

KRE Security, LLC is seeking a Scheduling Manager to lead daily scheduling operations at our Hamburg headquarters. This full-time, in-office role requires strong leadership, communication, and organizational skills to ensure optimal staffing across multiple client locations.

The ideal candidate thrives in a fast-paced environment, can manage competing priorities, and supports employees and supervisors to maintain smooth operations.