Lead Scheduling Operations Specialist

Equip; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Lead Scheduling Operations Specialist, um ein Team zu leiten, das Patienten und Familien in ihrer Reise zur Genesung unterstützt. In dieser Schlüsselrolle werden Sie nicht nur die Planung und Koordination der Betreuungsteams überwachen, sondern auch sicherstellen, dass die Patienten eine positive Erfahrung machen. Sie werden die Möglichkeit haben, Ihre Führungsqualitäten zu entfalten, während Sie an der Verbesserung der Abläufe arbeiten und einen echten Unterschied im Leben von Menschen mit Essstörungen machen. Wenn Sie eine Leidenschaft für mentale Gesundheit und exzellenten Kundenservice haben, ist dies die ideale Gelegenheit für Sie.

Benefits

Flexible PTO

Bezahlte Feiertage

Umfangreiche medizinische, zahnärztliche und visuelle Versicherungen

Familienleistungen

Stipendium für Homeoffice

Unterstützung für Internetkosten

Zusätzliche Vorteile und Ressourcen für mentale Gesundheit

Qualifications

• 4+ Jahre Erfahrung in Kunden-/Patientenerfolgs- oder Unterstützungsrollen.
• Management- oder Mentoring-Erfahrung bevorzugt.

Responsibilities

• Leitung und Entwicklung des Scheduling Operations-Teams.
• Koordination der Patientenaufnahme und Verbesserung der Planungsoperationen.

Skills

Kommunikation

Teamführung

Mentoring

Problemlösung

Kritisches Denken

Technologie-Nutzung

Education

Bachelorabschluss in relevantem Bereich

Tools

Digitale Kommunikationswerkzeuge

Job description

Join to apply for the Lead Scheduling Operations Specialist role at Equip.

About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access effective treatment. Created by clinical experts and individuals with lived experience, Equip builds upon evidence-based treatments to empower lasting recovery. All patients receive a dedicated care team, including a therapist, dietitian, physician, and peer/family mentor. Operating nationwide, Equip partners with major insurance plans. Learn more at www.equip.health.

Founded in 2019, Equip has been fully virtual since inception and boasts a passionate, diverse team. Recognized by Time as one of 2023’s most influential companies, we serve thousands of patients and families with a focus on sustainability and impact.

About The Role
We seek a Lead Scheduling Operations Specialist to oversee our patient and family scheduling. You will manage a team of Specialists, ensuring smooth onboarding, scheduling initial care team sessions, and setting expectations aligned with our care model. You’ll contribute to team goals, growth, and mentorship.

Responsibilities

1. Manage and develop the Scheduling Operations team, including onboarding and coaching.
2. Improve scheduling operations through cross-functional projects.
3. Coordinate patient onboarding, including scheduling initial intake and activating accounts.
4. Educate patients on the treatment process and set expectations.
5. Support provider scheduling and coverage management.
6. Ensure a positive scheduling experience, including proactive outreach to patients.
7. Document processes and suggest improvements.
8. Support organizational needs and adapt as required.

Desired Skills and Behaviors

• Strong communicator and team leader with mentorship experience.
• Eager to learn, adaptable, and proactive in problem-solving.
• Resilient, resourceful, and accountable.
• Passionate about mental health and customer service excellence.
• Excellent in communication, organization, critical thinking, and technology use.

Qualifications

• Bachelor’s degree in relevant field.
• 4+ years in customer/patient success or support roles.
• Management or mentoring experience preferred.
• Knowledge of HIPAA and proficiency with digital communication tools.

Benefits

• Flexible PTO, paid holidays.
• Comprehensive medical, dental, vision, life insurance; family benefits.
• Work-from-home stipend and internet support.
• Additional perks and mental health resources.

Physical Demands

Remote work, no travel required. Must operate standard office equipment and communicate effectively via phone and digital tools.

At Equip, diversity, equity, inclusion, and belonging are integral. We are committed to an inclusive environment and equal opportunity employment regardless of background or identity. Our Equip DEIB council, Equip For All, fosters a respectful, diverse community.