Lead Satellite Connectivity Support Engineer – Enterprise

Amazon Inc.; Bellevue (WA); Sur place; USD 121 000 - 164 000; Plein temps

Résumé du poste

Amazon Kuiper Commercial Services LLC seeks a Lead Support Engineer to lead enterprise and mobility satellite connectivity support. You will define the product support layer, lead investigations across hardware, software, and operations, and drive reliability improvements.

You will manage a team of engineers, set thresholds, and shape the support strategy for large-scale fleet deployments. The role requires extensive experience in satellite communications, leadership, and ability to translate

Qualifications

• Experience troubleshooting or similar.
• 8+ years in satellite communications, in-flight connectivity or enterprise connectivity systems.
• Experience leading hardware and software investigations and mentoring teams.
• Experience with MTBF/MTBUR analysis and reliability trending.
• Experience defining monitoring thresholds and fault taxonomies.

Responsabilités

• Define BITE fault taxonomies, impact classifications, and alerting thresholds.
• Build playbooks for new systems or scenarios.
• Establish monitoring requirements and telemetry data points.
• Review end-to-end system deployment for scalability risks.
• Serve as escalation authority for fleet-wide issues and coordinate resolutions.
• Lead and mentor a team of Support Engineers across customers.
• Conduct MTBF analyses and hardware/software investigations.
• Author SOPs, work instructions, and decision trees for daily use.
• Own the technical customer relationship and present in reviews.
• Drive product enhancement requirements from field observations.

Connaissances

Satellite communications

Root cause analysis

Leadership

Linux diagnostics

MTBF analysis

Formation

Bachelor’s degree in Engineering, Computer Science, or related field

Outils

Telemetries & monitoring systems

Description du poste

Amazon Kuiper Commercial Services LLC seeks a Lead Support Engineer to lead enterprise and mobility satellite connectivity support. You will define the product support layer, lead investigations across hardware, software, and operations, and drive reliability improvements.

You will manage a team of engineers, set thresholds, and shape the support strategy for large-scale fleet deployments. The role requires extensive experience in satellite communications, leadership, and ability to translate