Lead Salesforce QA Engineer

EPAM Systems; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

EPAM Systems Inc. seeks a Lead Salesforce QA Engineer to drive quality across a multi-region CRM transformation. You will shape QA strategy, oversee SIT/UAT, and ensure successful data migration and SAP integrations.

You will lead testing teams, design comprehensive test scenarios, and coordinate defect tracking and resolution throughout implementation and hypercare phases.

Qualifications

• 3+ years leading QA for Salesforce implementation projects.
• Strong knowledge of Salesforce Sales Cloud and Service Cloud.
• Experience designing test strategies, plans, and cases.
• Hands-on functional, regression, and integration testing.
• Experience with data migration testing and validation.
• Proficient in test management and defect tracking tools.

Responsibilities

• Define and maintain QA strategy, test approach, and plans for Salesforce projects.
• Lead QA activities across SIT and support UAT transitions.
• Coordinate QA team, manage test execution, and oversee defects.
• Design and execute test scenarios for functional, regression, and integration testing.
• Validate Salesforce functionality against business requirements and acceptance criteria.
• Verify data migration accuracy and consistency from legacy systems.
• Validate Salesforce-SAP integrations and data flows.
• Track progress, identify quality risks, and report to stakeholders.
• Prepare test evidence, defect reports, and sign-off materials.
• Support Hypercare and post-release issue resolution.

Skills

QA engineering

Salesforce knowledge

Test strategies

SIT/UAT leadership

Agile/Scrum

Tools

Jira

Azure DevOps

Provar

Selenium

Job description

We are looking for a Lead Salesforce QA Engineer to support a large-scale, multi-region CRM transformation program. The project involves implementing and configuring Salesforce solutions, migrating data from legacy CRM platforms, and integrating Salesforce with SAP systems. The role focuses on ensuring solution quality across the implementation lifecycle, from System Integration Testing through User Acceptance Testing and post-release Hypercare.

Responsibilities

• Define and maintain the overall QA strategy, test approach, and test plans for Salesforce implementation
• Lead and coordinate QA activities across System Integration Testing, supporting the transition to User Acceptance Testing
• Coordinate the QA team, manage test execution, and oversee defect reporting, prioritization, and resolution
• Design, review, and execute test scenarios and test cases covering functional, regression, integration, and data migration testing
• Validate Salesforce functionality against business requirements and agreed acceptance criteria
• Verify data migration accuracy, completeness, and consistency when transferring data from legacy CRM platforms
• Validate integrations between Salesforce and SAP systems, including data flows and business process scenarios
• Track testing progress, identify quality risks, and provide regular status updates to project stakeholders
• Prepare and maintain test documentation, including test evidence, defect reports, SIT completion reports, and formal test sign-off materials
• Support business stakeholders during UAT, including defect triage and resolution tracking
• Participate in Hypercare activities, helping investigate and resolve production issues and supporting the transition to business-as-usual operations
• Ensure that regional deviations from the global solution design are properly documented and covered by the testing scope

Requirements

• 3+ years of experience in QA engineering, including leading testing activities for Salesforce implementation projects
• Strong knowledge of Salesforce functionality and its data model, preferably across Sales Cloud and/or Service Cloud
• Experience developing and executing test strategies, test plans, scenarios, and test cases
• Hands-on experience with functional, regression, and integration testing
• Understanding of data migration testing and validation principles
• Experience coordinating SIT activities and supporting UAT
• Practical experience with test management and defect tracking tools such as Jira or Azure DevOps
• Strong understanding of Agile/Scrum methodologies and software development lifecycle
• Excellent communication and stakeholder management skills
• Upper-intermediate or higher English proficiency

Nice to have

• Experience with Salesforce test automation tools such as Provar, Selenium, or Copado
• Experience with data migration and ETL tools, such as Talend, including data reconciliation and validation
• Knowledge of SAP integration technologies, including SAP Integration Suite, APIs, and middleware
• Experience testing end-to-end business processes, particularly order-to-cash workflows
• Familiarity with Postman or similar tools for API testing
• ISTQB certification
• Experience working on large-scale, multi-region CRM transformation programs