Software Engineer

Virtusa; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Virtusa in New York is seeking an experienced and detail-oriented Intermediate QA Tester to join our team. The role requires 3-5 years of hands-on testing in CRM ecosystems, with a focus on Salesforce configurations, marketing automation, and campaign integrity.

You will execute end-to-end CRM tests, validate email triggers and push notifications, and assess multi-channel campaigns. Collaborate with product managers to translate complex requirements into detailed test cases and ensure high

Qualifications

• 3–5 years of hands-on testing experience in CRM systems.
• Strong knowledge of Salesforce configurations, data structures, and workflows.
• Experience testing multi-channel campaigns including email and push notifications.

Responsibilities

• Execute end-to-end CRM and Salesforce testing for campaigns.
• Validate email triggers, push notifications, and campaign flows.
• Identify defects and coordinate with developers for resolution.
• Collaborate with product managers to translate requirements into test cases.

Skills

CRM testing

Salesforce QA

Email testing

Push testing

Agile/Scrum

Tools

Salesforce Marketing Cloud

Braze

Job description

Role Overview:

We are seeking an experienced and detail-oriented Intermediate QA Tester to join our team. The ideal candidate will have 3-5 years of experience in testing CRM ecosystems, specifically focusing on marketing automation, customer journeys, and Salesforce environments. You will be responsible for ensuring the quality of end-to-end marketing campaigns, including email triggers, push notifications, and complex Salesforce configurations.

Key Responsibilities: CRM & Salesforce Testing:

Execute end-to-end testing of CRM workflows, focusing on Salesforce configurations, data integrity, and campaign management.

Campaign Testing:

Validate marketing campaigns across multiple channels, specifically testing the accuracy and delivery of email marketing and push notification triggers.

Quality Assurance:

Conduct functional, UI/UX, and regression testing to ensure software quality throughout the development lifecycle.

Collaboration:

Partner with product managers and business analysts to translate complex business requirements into detailed test scenarios and test cases.

Defect Management:

Identify, document, and track defects, working closely with development teams to ensure prompt resolution.

Risk Assessment:

Prioritize testing efforts based on risk and business impact to optimize resource utilization.

Process Improvement:

Contribute to the refinement of QA methodologies and maintain high levels of test coverage.

Required Skills & Qualifications:Experience:

3-5 years of hands-on experience in software testing, with a strong focus on CRM systems and Salesforce QA.

Technical Proficiency:

Proficiency in testing email marketing platforms (e.g., Salesforce Marketing Cloud, Braze, or similar). Experience testing push notifications and multi-channel campaign flows. Strong understanding of Salesforce CRM objects, workflows, and data structures.

Testing Methodologies:

Solid grasp of QA methodologies, including functional testing, integration testing, and UAT (User Acceptance Testing).

Collaboration & Communication:

Excellent interpersonal skills with the ability to foster a collaborative environment and mentor junior team members.

Agile Mindset:

Mandatory experience working within an Agile/Scrum development environment.