Lead Sales (Key Holder)

Williams Sonoma; Norcross (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home goods retailer is seeking a Lead, Sales (Key Holder) in Norcross, Georgia. This role involves inspiring customer engagement, driving sales, and supervising staff to ensure exceptional service. Candidates should have retail experience, leadership skills, and a passion for home design.

Benefits

Discounts on all Williams-Sonoma, Inc. brands

401(k) plan and investment options

Wellness programs supporting physical, financial, and emotional health

Paid vacations and holidays (full-time)

Health, dental, and vision insurance

Qualifications

• 1-3 years retail sales experience; shift supervision experience preferred.
• 1-2 years experience in home-related design or visual merchandising preferred.

Responsibilities

• Create engaging customer experiences by sharing expertise on home enhancement.
• Support the management team with opening and closing routines.
• Supervise to ensure the store meets financial goals and provides world-class customer service.

Skills

Communication

Organization

Leadership

Motivation

Job description

We hope you're interested in building a home with us. Even if you don't meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our core values include People First, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Sales (Key Holder) Role

You will inspire customers to express themselves in their home. You will bring the brand to life by helping customers discover products that suit their entertainment needs. You will drive sales by fostering connections and creating lasting relationships with customers.

Responsibilities

• Create engaging customer experiences by sharing expertise on home enhancement
• Support the management team with opening and closing routines, register functions, and back-office procedures
• Supervise to ensure the store meets financial goals and provides world-class customer service
• Maintain store standards for visual presentation, replenishment, cleanliness, safety, and back-of-house during manage-on-duty shifts
• Perform the Selling Captain role, serving as a sales and customer service role model
• Foster an environment of fairness, dignity, and respect in accordance with our People First Philosophy

Criteria

• Effective communication, organization, and leadership skills
• Ability to motivate and influence others through personal actions
• 1-3 years retail sales experience; shift supervision experience preferred
• 1-2 years experience in home-related design, visual merchandising, or stockroom responsibilities preferred

Physical Requirements

• Ability to be mobile on the sales floor for extended periods
• Ability to lift and move items up to 75 lbs. using proper techniques
• Open availability for full-time associates; part-time associates must work at least 15 hours weekly, including weekends and holidays

Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion fosters innovation, healthy teams, and superior customer experiences. We aim to create a workplace where everyone can bring their authentic selves and be valued for their contributions.

Benefits

• Discounts on all Williams-Sonoma, Inc. brands
• 401(k) plan and investment options
• Wellness programs supporting physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including benefits for same-sex domestic partners (full-time)

Continued Learning Opportunities

• Development plans and career conversations
• Annual performance reviews
• Cross-brand and cross-functional career paths
• Online learning resources and WSI University
• Leadership development programs

Note: This role does not include immigration sponsorship or relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. For San Francisco locations, we consider qualified applicants with criminal histories in accordance with local laws.