Lead Sales Associate

Stretch Zone; Woodbridge (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the wellness industry seeks a Lead Sales Associate to drive membership sales and manage studio operations. This role emphasizes customer service and building a positive sales culture. Ideal candidates will have sales experience and be passionate about helping others.

Qualifications

• Previous sales and management experience required.
• Exceptional time management and multitasking skills.

Responsibilities

• Drive membership sales to each guest who comes into Stretch Zone.
• Lead and coach your Sales Associates, holding them accountable for daily operations and goals.
• Ensure operational excellence.

Skills

Sales

Customer Service

Time Management

Multitasking

Job description

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Compensation
Up to $20 per hour + Bonuses and commission

Job Summary:
As the Lead Sales Associate, you are the face of Stretch Zone and the leader within your studio! This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The Lead Sales Associate (LSA) is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the LSA’s primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the LSA orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals.

Creating a Strong Sales Culture:
Duties required of a Lead Sales Associate include maintaining and reinforcing the positive sales culture of Stretch Zone. We believe in our product and its benefits to everyone. Everyone is expected to contribute to setting the culture. This culture is part of the foundation of Stretch Zone, and it’s vital to the overall success of each location. This mindset helps us produce incredible sales while providing the very best service and atmosphere for all our guests.

What we will accomplish at Stretch Zone:
Our goal is to provide a pathway to membership for all guests by providing an exceptional experience. We aim to grow our member base daily to change lives through practitioner-assisted stretching. And this is where you come in.

How you will accomplish this:

• Drive membership sales to each guest who comes into Stretch Zone.
• Provide excellent customer service by greeting everyone, scheduling appointments, answering calls, and addressing member concerns.
• Lead and coach your Sales Associates, holding them accountable for daily operations and goals.
• Drive member retention through excellent service and follow-ups.
• Lead by example and support your team daily.
• Track KPIs and assist in understanding studio performance and sales metrics.
• Promote the value of practitioner-assisted stretching by meeting sales goals and encouraging add-ons.
• Support team goals and build positive relationships with members and staff.
• Ensure operational excellence.

What does success look like in this role?

• Turning guests into members, retaining members, and driving sales.
• Confidently connecting with guests and converting them to members, with previous sales and management experience.
• Being driven, competitive, and accountable for exceeding sales goals.
• Exceptional time management and multitasking skills.
• Setting and attaining goals with the General Manager.
• Understanding studio performance metrics and reporting.
• Providing outstanding customer service and making guests feel valued.
• Supporting your team and communicating effectively with management.

Our culture is the foundation of our success. We are excited to hear from passionate individuals ready to contribute to our growth. We do not discriminate unlawfully against any applicants or employees based on legally protected characteristics.

If you have the skills, experience, and passion to help change lives through sales and customer service, we look forward to meeting you!