Lead Sales Associate

KrocQuincy; Rockford (IL); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Paid vacation, sick time and holidays

403(b) retirement savings plan

Employer funded pension

Employee discount

Professional development

Job summary

The Salvation Army Thrift Store is seeking a Lead Store Sales Associate to support store management and ensure efficient operations. The role emphasizes excellent customer service, daily retail activities, and alignment with our community mission.

Responsibilities include guiding staff in absence of management, maintaining displays, handling deposits, and implementing store procedures. Training is provided, with opportunities for professional growth in a mission-driven environment.

Qualifications

• Requires a high school diploma or equivalent.
• Ability to speak, write, and understand English for effective communication.
• Proficient cash handling and accurate change-giving abilities.

Responsibilities

• Assist management with product sales and acquisition.
• Execute store opening and closing procedures.
• Handle banking and daily deposits.
• Support strategies to meet product acquisition, production and sales goals.
• Manage product rotation and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Address customer complaints as needed.
• Support store maintenance and appearance.

Skills

English proficiency

Cash handling

POS system familiarity

Education

High School Diploma or equivalent

Tools

Point of Sale System

Payroll program

Job description

Location: Rockford IL, Loves Park IL, Other locations as needed Pay: $16.50 per hour Job Type: Part-time Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduled

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations .

What You'll Do

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

Qualifications-

Required

Education & Experience

• High School Graduate or Equivalent

Skills & Abilities

• Ability to speak, write and understand English for effective communication
• Basic computer skills including Point of Sales System and payroll program
• Proficient cash handling and accurate change-giving abilities

Certifications

• Valid Driver's License and personal transportation for bank runs
• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus
• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.