Lead Sales Associate

The Salvation Army USA Central Territory; Rockford (IL); On-site; USD 2,204,160 - 2,578,867; Part time

Benefits offered by this job

Paid vacation, sick time, and holidays

403(b) retirement savings plan

Employer funded pension plan

Employee discounts

Job summary

The Salvation Army USA Central Territory is looking for a Lead Store Sales Associate for their Thrift Store in Rockford, IL. The role supports store management, drives sales, and ensures excellent customer service while contributing to community programs through retail operations.

Working part-time, you will engage in various tasks including managing inventory, handling banking, and implementing store procedures. Join us to make a positive impact, with opportunities for professional growth and a supportive work environment.

Qualifications

• Previous retail experience preferred.
• Strong communication skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Support management with product sales and acquisition.
• Handle banking and daily deposits.
• Provide direction to staff in the absence of management.

Skills

Customer service skills

Leadership abilities

Problem-solving skills

Inventory management

Job description

Location: Rockford IL, Loves Park IL, Other locations as needed Pay: $16.50 per hour Job Type: Part-time Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You'll Do

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!